Customer Service Representative

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Feb 06, 2026
Customer Experience Associate (CEA) - Job Description The Customer Experience Associate (CEA) is a key member of our team, responsible for delivering a worldclass customer experience across multiple communication channels. In this role, you will serve as the first point of contact for customers, ensuring their questions, concerns, and requests are resolved quickly, accurately, and professionally. What You'll Do * Respond promptly and effectively to customer inquiries via phone and email * Inbound Calls: 25-50+ per day * Emails: 50-100+ per day * Provide customers with accurate information related to shipping, product availability, pricing, and order status * Research customer questions using internal systems and tools to ensure highquality support * Create and manage customer cases for issues requiring followup or investigation * Partner with crossfunctional departments to resolve customer needs-both stated and anticipated * Manage customer communication across multiple channels while maintaining visibility through the full ordertofulfillment lifecycle * Provide exception management, status updates, and proactive communication to ensure transparency * Independently handle both internal and external inquiries while offering solutions before issues escalate * Contribute to delivering a seamless, frictionless customer experience Reports to: Supervisor, Customer Experience Training: Comprehensive onthejob training provided. Our company is recognized for delivering bestinclass customer experience. Required Skills & Experience Must Haves * 2+ years of customer service experience within a productbased company or KPIdriven environment * (Note: We are not seeking candidates from highly scripted call centers.) * Experience with order entry within an ERP system * Proficiency in Microsoft Outlook and Microsoft Word * Strong general computer skills * Highvolume email communication experience * High school diploma or equivalent Nice to Have * Order claims/claims processing experience * CRM experience, preferably Microsoft Dynamics * Highvolume inbound phone experience (50+ calls/day) * Microsoft Excel skills Technical Skills * Customer service & customer support * Inbound call handling * Microsoft Outlook * Microsoft Excel * Email communication * Microsoft Dynamics / CRM * Order entry Soft Skills * Ability to work independently with minimal direction * Strong problemsolving skills and resourcefulness * Excellent written communication * Positive attitude and professional demeanor * High attention to detail * Strong sense of accountability and ownership Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on Feb 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.