New

Team Lead / Supervisor - Loan Servicing Support

Nationwide IT Services
vision insurance, paid time off, paid holidays, sick time, 401(k)
United States, Missouri, St. Louis
Feb 12, 2026
Team Lead / Supervisor - Loan Servicing Support Location: St. Louis, MO (Onsite - Federal Facility) Employment Type: Full-Time Security Requirement: Background Investigation Required Nationwide IT Services (NIS) is seeking a Team Lead / Supervisor - Loan Servicing Support for a potential opportunity supporting the USDA Rural Development Servicing Office in St. Louis, MO. If you're a detail-oriented leader who thrives in structured, compliance-driven environments and enjoys guiding teams to deliver high-quality results, this is an excellent opportunity to make an impact in a mission-focused federal program. Position Overview The Team Lead will oversee day-to-day loan servicing support operations, ensuring production workflow, quality standards, and compliance requirements are consistently met. This role combines hands-on operational oversight with team leadership and performance management. Key Responsibilities Assign and monitor daily workload across servicing support staff Track productivity and quality metrics to ensure performance goals are achieved Conduct quality control inspections and documentation reviews Coach, mentor, and support team members to drive continuous improvement Escalate operational or technical issues to Subject Matter Experts (SMEs) as needed Ensure strict adherence to documented procedures, federal guidelines, and compliance standards Maintain accurate reporting and workflow documentation Required Qualifications Minimum 2 years of experience in mail handling, financial operations, or similar processing environments Supervisory or team lead experience preferred Strong organizational skills with the ability to manage high-volume workflow Excellent documentation and record-keeping skills High attention to detail and accuracy Ability to work in a structured, compliance-driven environment Comfortable performing repetitive, process-oriented work Ability to successfully complete a federal background investigation Why You'll Love This Role Lead a team supporting a mission-driven federal program Play a key role in maintaining operational excellence and compliance Stable, onsite position within a federal facility Opportunity to grow leadership experience in a structured government environment About Nationwide IT Services (NIS) NIS is an IT and Management Consulting firm and a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver value-added services to federal customers by leveraging technology, skilled professionals, and industry best practices to implement innovative and mission-focused solutions. Benefits Include: Medical, dental, and vision insurance Life and disability insurance 401(k) with employer match Paid holidays Paid time off (vacation and sick leave) Employee Assistance Program (EAP) Educational reimbursement Pet insurance Nationwide IT Services is an Equal Opportunity Employer. If you are ready to lead with precision, accountability, and purpose, we encourage you to apply.