Food Services Supervisor

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary

1. Models UNC Health values (One Great Team, Carolina Care, Leading the Way, It Starts With Me) in daily behaviors.

2. Demonstrates shared ownership across departments and supports system thinking.

3. Addresses performance gaps directly and respectfully with clear expectations.

4. Prioritizes patient safety, service excellence, and regulatory readiness.

5. Supports operational change initiatives and continuous improvement efforts.

6. Promotes an inclusive, respectful, and accountable workplace environment.

Key Responsibilities

1. Ensures continuous compliance with food safety, infection prevention, Life Safety, and regulatory standards (TJC, FDA Food Code, state regulations). Maintains ServSafe Manager certification and leads proactive survey readiness.

2. Uses operational, financial, and quality metrics to prioritize work and improve performance. Translates departmental goals into daily behaviors and acts on identified improvement opportunities.

3. Recruits, trains, coaches, and develops teammates. Conducts performance evaluations aligned with organizational values. Provides real-time feedback and implements corrective action when necessary in accordance with policy.

4. Maintains high sanitation standards and reinforces safe food handling practices. Leads by example in maintaining inspection-ready environments and collaborates with Plant Engineering, Infection Prevention, and Environmental Health & Safety to resolve risks.

5. Manages staffing models aligned with operational demand and productivity targets. Oversees time and attendance, payroll, and scheduling to support fiscal stewardship and equitable workload distribution.

6. Facilitates regular team huddles and staff meetings focused on safety, service, quality, and culture alignment. Communicates departmental updates clearly and consistently and encourages feedback.

7. Oversees food preparation, presentation, and distribution to support patient healing and teammate satisfaction. Ensures therapeutic diet compliance, accurate trayline execution, temperature monitoring, taste testing, and merchandising standards.

Performance Expectations

1. Regulatory compliance and survey readiness outcomes.

2. Food safety and infection prevention performance.

3. Patient and teammate satisfaction indicators.

4. Financial stewardship and productivity alignment.

5. Consistent demonstration of UNC Health values and leadership behaviors.

Preferences:

Demonstrated leadership or supervisory experience preferred

*ServeSafe Manager Certification is required within the designated timeframe and must be maintained per state regulations.

Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Two (2) years food service experience
Knowledge/Skills/and Abilities Requirements:

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS Retail Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.78 - $28.12 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.