Senior Content Strategist, Communications

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

Exact Science's Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Content Strategist is responsible for working with a team of CDX researchers, UX designers, strategists, and copywriters to create and drive an end-to-end content solution and optimization. Their duties include collaborating with the CDX Research team to learn about current content trends and target audiences, participating in meetings with management and team members to identify business objectives and learn more about company products, analyzing and synthesizing information, and creating strategies to meet those objectives within a given time frame. They will help drive the content vision and strategy and deliver intuitive, simple, and thoughtful content strategies that guides a user through the experience. They strive to balance quantitative and qualitative feedback while maintaining empathy and keeping the user at the center of everything they create.

They can share a portfolio of work that demonstrates an ability to communicate complex ideas and terminology through simple, engaging content experiences (hierarchies, content relationships, types, metadata and schemas). They have experience collaborating with key stakeholders and legal reviewers. They are confident leading work and collaborating with writers outside of their team.

Essential Duties

Include, but not limited to, the following:

• Work with the product, UX, legal review, and delivery teams to produce insightful content strategy plans, taxonomies, tagging strategies, content maps/matrices, and shepherding content through the governance processes.
• Researching and staying up to date on the latest developments in terms of search engine optimization, content trends and consumer behavior.
• Ensuring quality and consistency across content.
• Support the writing, edit, testing, and improvement of content that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Auditing experiences to help understand and assess the content and be able to provide strategic recommendations for moving forward.
• Facilitate the collaborate and influence design decisions with multiple team members, including product, UX, development, copywriting, and key stakeholders.
• Create inclusive content strategies to foster a welcoming environment regardless of background, sexual orientation, gender expression, religion or ethnicity, and model these behaviors for the organization.
• Document content and approvals according to established processes
• Create process and policy documents including governance guides
• Help facilitate design sessions, ideation of product, design reviews, and appropriate sprint ceremonies and processes.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and BU objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles.
• Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 3+ years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree.
• 3+ years of experience in UX writing, content design, and content strategy.
• Experience in Figma, Miro, and other design tools as a means to edit and contribute to designs and content.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a content creation process from strategy to delivery of final product.
• Experience in creating information architecture for complex products.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in mobile optimization as well as other screen sizes.
• Effectively plan, organize, and prioritize work.
• Experience with content management systems and user testing tools.
• Experience in creating and leveraging user personas.
• Experience with the principles of Agile/Scrum/Kanban.
• Experience in writing for SEO objectives.
• Advanced understanding of accessible, inclusive, and equitable design
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
  

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design (digital and physical) and operations.
• Experience with both B2C and B2B products and/or services.

Salary Range:

$91,000.00 - $155,000.00 (National Salary)
$98,400.00 - $147,600.00 (California Salary)

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.