HRIS Service Delivery Lead

The HRIS Service Delivery Lead is responsible for the operational delivery, stability, and continuous improvement of the organization's HR technology ecosystem. This includes core HRIS platforms (including Dayforce), talent systems, time-and-attendance solutions, and related HR applications. The role partners closely with HR leadership, business stakeholders, and technical teams to translate HR operational needs into effective enhancements to technical systems, service improvements, and support processes. As part of the career path expansion, this role may expand to include payroll, labor management systems, and broader employee-focused IT services.

This is a hybrid role requiring onsite work three (3) days per week at our Seattle, Washington office. Candidates must currently reside in Washington state. Out-of-state applicants will not be considered due to business and operational needs.

• Contribute to the product vision and roadmap in collaboration with the HR leadership and the Senior HRIS Manager, ensuring technical alignment with business goals.
• As a cross-department liaison, maintain strong working relationships with HR and oversee technical delivery of IT services, including incident and service request management, ensuring client expectations and contractual obligations are met.
• Oversee day-to-day operational delivery of HRIS services from the IT side, ensuring incidents, service requests, and escalations are resolved within defined SLAs.
• Act as the primary IT point of contact for HR stakeholders regarding system performance, service delivery, and improvement initiatives.
• Coordinate the technical integration of our new Dayforce HRIS system with other systems by interfacing with the data and analytics, infrastructure and architecture teams.
• Ensure proper tracking of changes, incidents, and enhancements through ServiceNow-enabled ITIL practices.
• Drive problem management efforts to reduce recurring issues and improve service reliability.
• Support release management, testing cycles, and system upgrades.
• Maintain system documentation and operational runbooks.
• Assess risks related to system changes and coordinate mitigation activities.
• Other duties as assigned.

• Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field.
• Minimum of 1-4 years of experience working with HRIS platforms or HR technology service delivery.
• Experience in APIs and other integrations.
• Experience supporting and improving HR systems, data migrations and HR operational processes.
• Strong understanding of ITSM/ITIL practices, particularly incidents, problem, and change management.
• ITIL v4 certification or have taken training and passed the exam within 90 days of employment.
• Excellent communication skills with the ability to translate technical capabilities into HR process impacts.
• Excellent verbal and written communication skills, with the ability to interact with clients and stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Preferred: Experience with the Agile/Scrum framework and supporting toolsets is highly desired, including certification (e.g., Scrum Master, Product Owner).
• Dayforce experience is preferred but not required.

The Employer does not sponsor for any immigration-related benefit for this specific position, this includes nonimmigrant status sponsorship, or participation in international student employment-sponsorship programs, or employment-based permanent resident status.

Our Company is an Equal Opportunity Employer