Sr. IT Manager - Compute & Endpoint Service Owner

Your Job

The GP IT Infrastructure organization is hiring a Sr. IT Manager to lead and continuously improve our end-to-end compute, audio-visual, and endpoint service offerings. This role is responsible for the delivery of those service offerings by leveraging internal partners and a team of direct reports.

This is a strategic and operational leadership position that requires a strong bias for action, financial discipline, cross-functional collaboration, and a passion for operational excellence that drive desirable outcomes.

What You Will Do

This role will be known internally as the Compute & Endpoint Service Owner and your responsibilities will be:

People Leadership

• Lead, mentor, and develop a team of technical professionals, applying PBM principles to foster self-actualization and continuous capability development to maximize individual and team contributions.
• Promote a culture of ownership, accountability, disciplined operations, and transparent communication.
• Continually make changes so your team has the right combination of perspectives, experiences, aptitudes, knowledge and skills to drive profitable outcomes

Service Ownership

• Define and collaborate on the vision, strategy, and roadmap for your services, ensuring alignment with GP's technology, security, and business objectives.
• Own the delivery of your service offerings in partnership with other teams:
• Service maturity levels, KPIs, and other performance metrics
• Incident, problem, and change execution quality; Serve as an escalation point for major service issues
• Lifecycle management, modernization pace, and risk reduction
• Drive continuous improvement using metrics, stakeholder feedback, and structured methods (Plan-Do-Check-Adjust).
• Ensure service offerings remain cost-effective by ensuring financial cost transparency, producing consumption reports, forecasting costs, and identifying optimization opportunities.
• Maintain and continuously improve service standards, patterns, and architectural alignment in partnership with the Architecture, Cyber, and Koch Operations teams.
• Stay current on trends in technologies associated with your service offering and leverage sound judgment to distinguish impactful innovation from hype.

Technologies included in the Service Offerings are:

• Compute: servers, thin clients, storage, etc.
• Endpoints: camera, manufacturing tablets, handheld scanners, workstations, etc.
• Audio-visual: conference room and collaboration technology, etc.

A Day in the Life Could Include:

• Reviewing service performance dashboards and identifying improvement opportunities
• Engaging with your team and partners on service-level issues, lifecycle risks, and infrastructure improvement plans
• Serving as escalation point for major compute, endpoint, and audio-visual incidents
• Partnering with Security, Architecture, and Operations to align compute capabilities, patterns, and roadmaps
• Meeting with business and manufacturing stakeholders to understand needs, friction points, and improvement opportunities
• Coaching team members and enabling professional growth
• Sharing best practices and standards across the GP manufacturing and IT communities
• Participating in senior leadership reviews
• Traveling up to 10% to meet with manufacturing site teams and/or internal customers

Who You Are (Basic Qualifications)

• 4+ years of experience leading and developing technical infrastructure teams
• Ability to communicate clearly with both technical and non-technical stakeholders
• Strong analytical skills, including KPI definition, trending, and operational reporting
• Demonstrated problem-solving skills with a people and process-first mindset

What Will Put You Ahead

• Experience in industrial or manufacturing environments
• Experience with infrastructure lifecycle strategy, modernization programs, or large-scale infrastructure migrations
• Prior experience as a Service Owner, Technical Lead, or Senior Infrastructure Engineer
• Experience managing cross-functional or distributed teams and developing TCO financials

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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