Sr Technical Support Associate

Senior Field Service Technician - Colfax area preferred

BE PART OF OUR DIFFERENCE

Owens Corning, global in scope - human in scale. We're a world-class building and construction materials leader, and Owens Corning Doors is proud to support customers across North America with innovative, high-quality door solutions. We are currently seeking a Senior Field Service Technician to support customer sites and field operations within an assigned territory.

WHAT WE OFFER

Competitive compensation, a comprehensive benefits package including medical, dental, vision, life and disability insurance, 401(k) with company match, paid time off (vacation, floating holidays, and company holidays), Employee Assistance Program, Stock Purchase Program - and more.

Work Location & Travel

Home-based with approximately 75% travel, including overnight travel as needed. Travel includes customer sites, job sites, manufacturing locations, and training support. The region is the Atlantic coast from Maine through Georgia and back into Mississippi. The ideal candidate is to reside in the Carolinas with access to a major airport.

What your day in this role might involve

Evaluate customer-rejected doors and document findings using CRM systems or claims documentation. Perform warranty repairs, communicate quality issues to manufacturing plants, serve as a liaison with customers, schedule and plan travel, manage expenses, develop remediation plans, act as a subject matter expert, train technicians, and partner with sales and management as needed.

What makes a successful Owens Corning Doors team member

• High School Diploma or GED; 4-6 years of customer-facing field or quality experience (doors preferred)
• Proficiency with Microsoft Office
• Ability to travel extensively
• Strong problem-solving skills
• Valid driver's license
• Ability to safely use measurement tools and perform physical job requirements.

Physical Requirements

Ability to perform repetitive movements, bend, twist, squat, kneel, and lift, push, or pull up to 40 pounds in field environments.