Senior Development Database & Operations Specialist (Raiser's Edge experience required)

For more than 130 years, VNS Health has been at the forefront of providing home and community-based health care that is accessible to everyone. No matter what illness or injury a New Yorker faces, VNS Health is there to help - regardless of the patient's ability to pay. Join our Development team and help us make a difference!

Manages and maintains overall integrity of department's fundraising database software Raiser's Edge (RE or database), which includes overseeing data entry, data clean-up, troubleshooting issues and recommending policies related to donations from all gift sources. Produces and formats summary reports for internal and external parties. Reconciles Development funds with Finance to ensure proper allocation. Provides operational support, donor stewardship, and administrative support to the department. Works under general supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Develops and updates procedures for database entry and gift coding.
• Collects donor/gift data and payment information; ensures gifts are entered into Raiser's Edge (RE) in an accurate, protected, and timely manner in accordance with donor's wishes.
• Maintains donor and gift records; ensures the accuracy and accessibility of the records for continuity of contact throughout the lifetime of donor's relationship with VNS Health.
• Inputs or uploads donor, prospect, and former patient information into RE as directed. Assures HIPPA compliance with patient (prospect and donor) information being entered into RE.
• Collaborates with Treasury and Finance to ensure proper reconciliation of Development Revenue, including the production of monthly Revenue and Pledge Reports.
• Produces and mails donor acknowledgement letters.
• Provides data, reporting and specialized mail files for Direct Mail.
• Serves as the key contact with Treasury, Accounting and the lock box operations team.
• Serves as account manager and primary contact for Raiser's Edge.
• Serves as primary contact for matching gift and workplace gift donation programs.
• Builds and maintains online donation pages and emails in Raiser's Edge.
• Builds and maintains saved queries, exports, and dashboards to support fundraising, stewardship, events, and board reporting.
• Works with stakeholders to plan and formulate data requests into queries. Fulfill internal data requests in a timely, accurate, and secure manner.
• Completes database projects and other development projects as assigned
• Provides cover for the Department Coordinator when needed, including support with the Development Hotline and Development email inbox.
• Learns new CRM/Database software, as needed.
• Manages and trains interns, as needed.
• Participates in special projects and performs other duties as assigned.

Education:

• Bachelor's Degree or the equivalent work experience required

Work Experience:

• Minimum of three years database management experience required, preferably in fundraising for social service or health care organization required

• Proficiency with Raiser's Edge strongly required

• Strong computer/database skills in Excel (Pivot Tables, PowerQuery), Word, and Outlook required

• Understanding of data privacy and security best practices required

• Ability to analyze and interpret data for fundraising insights required

• Understanding of donor lifecycle and fundraising principles required

• Excellent oral/written communication, phone etiquette, attention to detail, and interpersonal skills required

• Experience stewarding high-end donors, including Board exposure preferred