Exam/Administrative Coordinator/ SDS DC/Professional Hub (Students Disability Services)

Johns Hopkins University
United States, D.C., Washington
Mar 06, 2026
Affiliated Office Address Washington, DC, United States Requisition ID 120547 Date Created March 02, 2026 Job Function Clerical/Administrative Support Exempt Status Non-Exempt Shift Type Full Time Schedule 8:30am-5:00pm Worksite 01-DC:District of Columbia Work Modality On-site: 90-100% of hours worked on-site We are seeking anExam/Administrative Coordinator/ SDS DC/Professional Hubwho will provide exam coordination and administrative support forSDS DC/Professional Hub.The position reports to the Director of Student Disability Services of the DC Professional Hub, at The Bloomberg Center, 555 Pennsylvania Ave, NW. Washington DC. The position will manage exam accommodations and provide administrative support for the entire DC/Professional Hub. The position will also provide backup coverage for the U-Wide SDS Admin Exam Coordinators as needed. This position works closely with students, faculty, and campus partners to arrange and oversee accommodations for testing and note-taking for students with disabilities. The position collaborates closely with students, faculty, and campus partners to ensure these services are implemented and run smoothly. The position oversees key administrative functions, including daily SDS database workflows, data management, report generation, and supply procurement. This position is responsible for hiring, training, and supervising exam proctors and overseeing the Test Center's daily workflow. Johns Hopkins University's Student Health & Well-Being portfolio supports disability services, health education, primary care, and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining, and transportation accommodations in accordance with applicable laws, institutional policies, and enhances understanding of disability as a cultural identity. Overall, we seek committed, adaptable staff who enjoy working in a university climate that promotes inclusion and multicultural understanding. The position will be based in Washington DC, ability to work remotely at times and travel to other campus locations. Experience working in a diverse work environment is required. Flexible hours are required at key times in the academic year, including evenings and weekends. Specific Duties and Responsibilities Communicate effectively and maintain positive, courteous, supportive, and professional working relationships with all levels of contacts. Contribute to the customer service-oriented atmosphere within the department and help with other functional areas when needed or requested. Assist with database maintenance and suggest modifications to enhance workflow. Answer the SDS DC Hub Teams phone, maintain the testing inbox and calendar for the DC Hub. Manage the exam accommodations module in the SDS online data management platform. Send out reminders to professors and students about upcoming exams. Work with professors to have Alternate Testing Contracts filled out in a timely manner. Hire, train, schedule, and supervise exam proctors. Confirm and track communication with students, faculty, Teaching Assistants, staff, and proctors. Print copies of exams, safely store and catalogue exams to prepare for administering. Compose, edit, type, and distribute various form letters and correspondences; create and maintain necessary files. Request supply orders necessary to perform duties. Keep an inventory of necessary office supplies to replenish. Perform tasks with a significant degree of independence, requiring knowledge of university resources and facilities. Perform administrative tasks, special projects, ad hoc reports, research data, and other related activities. Develop and maintain information to generate reports, tables, charts, graphs, and PowerPoint presentations as needed. Schedule appointments and exam rooms; type routine and specialized correspondence as well as reports; answer telephone, screen callers, and relay detailed messages Willingness and flexibility to take on other duties as assigned. Special Knowledge, Skills & Abilities Must be able to work efficiently, effectively, and professionally in a fast-paced environment while interacting with senior-level executives and officials. This role requires maintaining professional relationships with a wide range of contacts, including faculty, and demonstrating a strong interest in supporting graduate-level students with disabilities. The position requires the ability to prioritize requests, independently resolve scheduling conflicts, and manage detailed logistics for exam accommodations. Past Test Center experience is preferred, and accommodation logistics. Minimum Qualifications High school diploma or equivalent. Three years of administrative/academic-related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Associate's Degree or Bachelor's Degree preferred. Experience working with students with disabilities. Test Center experience. Classified Title: Student Services Coordinator Job Posting Title (Working Title):Exam/Administrative Coordinator/ SDS DC/Professional Hub (Students Disability Services) Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: 8:30am-5:00pm FLSA Status:Non-Exempt Location: District of Columbia Department name: Student Disability Services Personnel area: University Student Services *Total Rewards* The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:https://hr.jhu.edu/benefits-worklife/. *Education and Experience Equivalency* Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *Applicants Completing Studies* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. *Background Checks* The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. *Diversity and Inclusion* The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, theJHU Roadmap on Diversity and Inclusion. *Equal Opportunity Employer* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. *EEO is the Law* https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf *Accommodation Information* If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit:https://accessibility.jhu.edu/. *Vaccine Requirements* Johns Hopkins University requires all faculty, staff, and students to receive theseasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. *The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.* The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. We are seeking an *Exam/Administrative Coordinator/ SDS DC/Professional Hub* who will provide exam coordination and administrative support for SDS DC/Professional Hub. The position reports to the Director of Student Disability Services of the DC Professional Hub, at The Bloomberg Center, 555 Pennsylvania Ave, NW. Washington DC. The position will manage exam accommodations and provide administrative support for the entire DC/Professional Hub. The position will also provide backup coverage for the U-Wide SDS Admin Exam Coordinators as needed. This position works closely with students, faculty, and campus partners to arrange and oversee accommodations for testing and note-taking for students with disabilities. The position collaborates closely with students, faculty, and campus partners to ensure these services are implemented and run smoothly. The position oversees key administrative functions, including daily SDS database workflows, data management, report generation, and supply procurement. This position is responsible for hiring, training, and supervising exam proctors and overseeing the Test Center's daily workflow. Specific Duties and Responsibilities Communicate effectively and maintain positive, courteous, supportive, and professional working relationships with all levels of contacts. Contribute to the customer service-oriented atmosphere within the department and help with other functional areas when needed or requested. Assist with database maintenance and suggest modifications to enhance workflow. Answer the SDS DC Hub Teams phone, maintain the testing inbox and calendar for the DC Hub. Manage the exam accommodations module in the SDS online data management platform. Send out reminders to professors and students about upcoming exams. Work with professors to have Alternate Testing Contracts filled out in a timely manner. Hire, train, schedule, and supervise exam proctors. Confirm and track communication with students, faculty, Teaching Assistants, staff, and proctors. Print copies of exams, safely store and catalogue exams to prepare for administering. Compose, edit, type, and distribute various form letters and correspondences; create and maintain necessary files. Request supply orders necessary to perform duties. Keep an inventory of necessary office supplies to replenish. Perform tasks with a significant degree of independence, requiring knowledge of university resources and facilities. Perform administrative tasks, special projects, ad hoc reports, research data, and other related activities. Develop and maintain information to generate reports, tables, charts, graphs, and PowerPoint presentations as needed. Schedule appointments and exam rooms; type routine and specialized correspondence as well as reports; answer telephone, screen callers, and relay detailed messages Willingness and flexibility to take on other duties as assigned. Special Knowledge, Skills & Abilities Must be able to work efficiently, effectively, and professionally in a fast-paced environment while interacting with senior-level executives and officials. This role requires maintaining professional relationships with a wide range of contacts, including faculty, and demonstrating a strong interest in supporting graduate-level students with disabilities. The position requires the ability to prioritize requests, independently resolve scheduling conflicts, and manage detailed logistics for exam accommodations. Past Test Center experience is preferred, and accommodation logistics. Minimum Qualifications High school diploma or equivalent. Three years of administrative/academic-related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Associate's Degree or Bachelor's Degree preferred. Experience working with students with disabilities. Test Center experience. Classified Title: Student Services Coordinator Job Posting Title (Working Title):Exam/Administrative Coordinator/ SDS DC/Professional Hub (Students Disability Services) Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: 8:30am-5:00pm FLSA Status:Non-Exempt Location: District of Columbia Department name: Student Disability Services Personnel area: University Student Services