Patient Care Navigator II - Proton Therapy Center

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Navigator will be the initial in-person contact with patients at the Proton Therapy Center and has primary responsibility for the overall effective, friendly, and efficient functioning of the daily operations in the lobby/reception area. The Patient Navigator also provides care, guidance, and direction to patients and families as they enter the building, check in for their appointments, and require non-medical assistance of any type. The Patient Navigator will also help coordinate and arrange special functions for patients, such as weekly lunches, new patient orientation, and other center events and will work with outreach to connect patients with community opportunities to share their stories.

This is a Full-Time (40 Hours) role working a variable schedule, primarily Monday thru Friday, which may include Evenings and Weekends.

Assess barriers to care and involve patients/families in creating potential solutions to problems, considering patient's physical and emotional status, reading level, health care literacy, culture, language, and amount of information desired
• Identify and arrange internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, employment and financial resources
• Educate patients and caregivers on the multi-disciplinary nature of cancer care and survivorship, the roles of team members, and what to expect from the health care system
• Empower patients by promoting self-management skills and providing information about resources and referrals
• Encourage active communication between patients/families and health care providers to help optimize patient outcomes
• Assess patients' capacity to self-advocate. Help patients optimize time with their care team by prioritizing questions, clarifying information, etc.
• Contribute to patient navigation program development, implementation, and evaluation; follow through on special projects and assigned tasks as requested by manager
• Demonstrate empathy and provide information and support within scope of practice; refer to licensed clinicians as appropriate
• Adhere to organizational policies and procedures to ensure compliance with HIPAA, privacy, safety, and other regulations; document care provided in accordance with Fred Hutch policies and procedures
• Serving as initial physical point of contact, greeting and giving direction to patients and
• Receiving patient and family members at check-in for consult, weekly management, follow up visits and radiation treatment
• Monitor patient/family wait time for appointments/treatment. Notify supervisor of excessive wait
• Verifies current demographic/insurance information with patients
• Use of software such as Mosaiq and
• Responds to and resolves customer (patient/family/clinical staff, vendors, visitors) concerns as they relate to areas of center
• Works with supervisor in maintaining center's lobby and reception areas for cleanliness and efficiency
• Organize and participate in patient services
• Maintain inventory of department supplies and assist with
• Manage and maintain Patient Services database resulting in easily accessed information on appropriate advocate connections for potential patients, speaking opportunities, media opportunities,
• Work with outreach to manage and execute external communications to patients/families about upcoming community events
• Work with outreach to identify and create opportunities for patients/to share their experience in the community and build awareness, ultimately leading to potential new patients
• Manage facilities and services for Advocacy events internally and
• Provide telephone support by answering and directing incoming calls to the Intake department, taking appropriate messages and/or routing to the correct destination
• Correlates, verifies, and enters patient information in computer systems utilized for patient records (IMS, Mosaiq, VTOC, EPIC.)

Required:

• High school diploma
• Three years in social services or health related field or other relevant experience required
• Must be able to be flexible and able to rotate into all shifts including evening shift. Job may require weekend days, and evening hours for patient or other work
• Ability to communicate effectively and courteously with patients/families from diverse cultural backgrounds; sensitivity to the often stressful situations patients/families are facing
• Ability to work well with diverse members of multidisciplinary team
• Good written and oral communication skills; excellent organizational skills
• Ability to work independently and shift easily from one task to another as needed. Ability to prioritize tasks and problem-solve daily
• Team player: timely communication, follows through on commitments, demonstrates reliability
• Oral and written fluency in English
• Working knowledge of community resources for the greater Puget Sound Region and beyond
• Technical skills in Microsoft Office and other programs (EHR, etc.), as the job requires

Preferred:

• BA/BS
• 3-5 years in a role strongly focused on direct in-person contact with customers in a guest relations or hopitality based environment preferred
• Experience working in healthcare preferred
• Experience in community outreach and advocacy preferred
• Oral and written fluency in a language other than English helpful

The hourly pay range for this position is from $29.77 to $42.39 and pay offered will be based on experience and qualifications.

This is a Full-Time (40 Hours) role working a variable schedule, primarily Monday thru Friday, which may include Evenings and Weekends.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).