Senior Lead, Workforce Intelligence

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role
Salesforce is seeking a Senior Lead, Workforce Intelligence. In this role, you will be part of a team responsible for delivering research, insights, and strategic intelligence to our Employee Success (ES) Centers of Excellence (Workforce Innovation, Agentic Talent, and Equality and Engagement). You will work alongside ES executive leadership to set strategic research priorities and leverage best-in-class technology to analyze and derive insights from employee data.

You will partner with and influence collaborators across ES to enable a deep understanding of our workforce and the experiences of our employees, specifically focusing on how AI-driven and innovative talent models impact the organization. This role requires a strong business-minded researcher who can navigate complexity, prioritize effectively, and partner effectively cross-functionally with various business and HR teams.

Key Responsibilities

• Strategy Development & Execution: Partner with leadership to set strategic research priorities and contribute to the vision and roadmap for workforce intelligence projects, ensuring alignment with ES priorities.
• Data Analysis, Storytelling & Change Leadership: Lead the creation of impactful analyses and measurement frameworks, translating complex data into clear insights that drive leadership decisions regarding future workforce models and business impact.
• Cross-Functional Collaboration: Partner with ES and business leaders to integrate workforce intelligence into broader strategic initiatives.
• Enablement & Capability Building: Provide support to ES and business leaders on interpreting and acting on insights.
• Scalable Analytics: Produce toolkits, training, and self-service analytics to drive data fluency and impact across ES organizations.
• Innovation & Industry Expertise: Stay current with trends in people analytics, particularly in the realms of "agentic" talent, workforce transformation, and organizational research, to maintain a competitive advantage.
• Team Development: Lead and mentor project teams, fostering a culture of high performance and continuous learning while developing junior team members.

Preferred Qualifications

• Education: Master's or PhD in a field related to people research, such as I/O Psychology, Sociology, Organizational Behavior, Management, or Public Policy.
• Experience: 7+ years leading large-scale people analytics projects at a global organization, with a proven track rate of influencing executive-level research priorities.
• Technical Acumen: Strong understanding of data visualization tools (e.g., Tableau), survey platforms (e.g., Qualtrics), advanced statistical techniques, including Large Language Models (LLMs) for sentiment and open-text analysis, and coding languages like Python, R, or SQL.
• Communication: Exceptional written and verbal communication skills, with the ability to distill complex data into compelling narratives for stakeholders at all levels.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.