New

Workplace Ambassador

JLL
parental leave, paid time off, 401(k)
United States, New York, New York
148 West 37th Street (Show on map)
Apr 01, 2026
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - The Workplace Ambassador serves as the primary host and trusted advisor for colleagues and guests, providing essential support with site amenities, work requests, conference room coordination for VIP visits, and various other services that elevate the workplace experience. This role focuses on anticipating needs by carefully observing the most common colleague questions and requests, ensuring proactive and responsive support. By managing workplace operations seamlessly, the Workplace Ambassador creates an environment where colleagues and guests feel welcomed and valued, enabling them to concentrate on their core work rather than administrative concerns. The position delivers consistent, high-quality service at every interaction point throughout the workplace. Site Management Triage all work requests to respective parties. The point of contact for Corrigo requests, providing status updates as needed. Manage all colleagues' inquiries and issues tactfully and confidently. Conduct daily site walks to assess site and floor conditions and complete a daily report. Work with the Facilities and AV Teams to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied. Provide support and backup for site facilities coordinator as needed. Provide support and back up for the JLL Meetings & Events Team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up. Ensure office and pantry equipment is in good working condition. Liaise and work collaboratively with colleagues (FM, Engineering, Events) and vendors to support the functionality of the workspace - One Team Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations. Task/Responsibilities Work with Client on colleague engagement initiatives - provide biweekly site tours for new hires, and assist with events as required. Trusted advisor for all colleagues and contractors provides connection to site resources, services, and amenities. Participate in daily huddle with full JLL Team. Monitor Reception email inbox as scheduled. Colleague Service & Communications Be recognized and identified as the go-to or host of the office. Greet colleagues, using names when possible. Visibly engaged. To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues. Share communications collaterals with the JLL team. Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Prioritize urgent issues / emails. Provide intuitive workplace delivery, anticipating colleague needs. Internal JLL Duties Onboarding support for JLL and Client new hires. Assist soft services program as needed. Stay up-to-date on all JLL trainings. Administrative Dates Administer workplace policies (clean desk, appropriate use of space, etc.) Contribute to "good catches" for the site. Additional duties as assigned by Client. Candidate Qualifications Experience Bachelor's degree or equivalent. 2 - 3 years prior experience in hospitality, tourism, events operations property management, or related profession. Skills Confident, friendly & engaging. Colleague focused mentality with a passion for hospitality. Excellent verbal and written communication skills, ability to communicate professionally at all levels. Meticulous with strong organizational and time management skills. Strong interpersonal skills and highly collaborative. Proficiency with Microsoft Office (Word, and Outlook) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 59,400.00 - 72,400.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.