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The Patient Navigator will support the clinical and logistical needs of two specialty clinics within the Family Health Center at ZSFG: the Bridge Clinic (50%) and the Gender Affirming Care Clinic (50%). This role is essential to the expansion of clinic services, joining a team of existing Navigators working in both settings. The Navigator will serve as a critical bridge between patients and healthcare services, helping to improve care access, continuity, and outcomes for both populations. Bridge Clinic Responsibilities (50% Time) The Bridge Clinic supports patients who use drugs, alcohol, or tobacco. People with substance use disorders often need support transitioning from acute care to ongoing community-based services. These patients have traditionally had low rates of follow-up after acute care referrals, and the Navigator plays a critical role in improving linkage rates.
Required Qualifications :
- Bachelor's degree in related area and / or equivalent experience / training
- Minimum 3 years of related experience
- Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians
- Strong knowledge of transgender health care needs. Background understanding of health disparities, especially as they apply to the LGBTQ population
- Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow-through with implementation
- Ability to work independently in a fast-paced, demanding environment with minimal supervision
- Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
- Demonstrated ability to work independently and in a team; excellent demonstrated record of
- attendance and punctuality
- Excellent written and verbal communication skills by email, phone, and text
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
Preferred Qualifications :
- Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques
- Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved
- Ability to create effective rapport with a diverse group of patients and care providers
- Proficiency in Spanish
- Excellent analytical, interpersonal, and problem-solving skills
- Experience working with electronic health records
- Knowledge of evidence-based treatment for substance use disorders
- Knowledge of harm reduction principles and skills
- Knowledge of San Francisco's mental health, substance use, and community-based organization services; and/or community-based organization services for transgender/gender diverse individuals
- Proficiency with motivational interviewing
- Experience working in medical settings with ability to further learn concepts and terminology
- pertinent to medical and mental health services
- Knowledge of personal recovery from substance use disorders
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications :
- Bachelor's degree in related area and / or equivalent experience / training
- Minimum 3 years of related experience
- Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians
- Strong knowledge of transgender health care needs. Background understanding of health disparities, especially as they apply to the LGBTQ population
- Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow-through with implementation
- Ability to work independently in a fast-paced, demanding environment with minimal supervision
- Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
- Demonstrated ability to work independently and in a team; excellent demonstrated record of
- attendance and punctuality
- Excellent written and verbal communication skills by email, phone, and text
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
Preferred Qualifications :
- Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques
- Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved
- Ability to create effective rapport with a diverse group of patients and care providers
- Proficiency in Spanish
- Excellent analytical, interpersonal, and problem-solving skills
- Experience working with electronic health records
- Knowledge of evidence-based treatment for substance use disorders
- Knowledge of harm reduction principles and skills
- Knowledge of San Francisco's mental health, substance use, and community-based organization services; and/or community-based organization services for transgender/gender diverse individuals
- Proficiency with motivational interviewing
- Experience working in medical settings with ability to further learn concepts and terminology
- pertinent to medical and mental health services
- Knowledge of personal recovery from substance use disorders
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University of California - San Francisco
$100,400
Apr 07, 2026