Business Office/HR Manager

This is a dual role - Business Office & Human Resources Manager

The Business Office Manager is responsible for the community's revenue cycle management processes and serves as a liaison between the community and the Support Center.

The HR Manager develops, plans and implements Human Resource strategies, objectives and plans for the community. This position is accountable for the general day to day operations of human resources, payroll, and benefits in compliance with federal and state laws and regulations and effectively interacts with community leadership and staff while maintaining confidentiality and professionalism.

Ensures compliance to State, Federal or County rules and regulations and Benedictine policies and procedures regarding all accounts receivable processes.
• Develops proficiency and acts as a resource in the billing system, accounting software, online payer portals, and other applications, as needed.
• Ensures all admissions and financial related paperwork is thoroughly completed for each admitted resident and obtains prior authorizations where applicable.
• Manages resident set-up, applicable charges, payers and payer changes, and private pay set-up in billing system.
• Performs eligibility checks, verifies insurance benefits, and provides coverage details to residents.
• Responsible for initiating financial conversations and collecting down payments at referral following the Benedictine Collection Policy. These payments can be related to private pay room and board, private room differentials, copays, deductibles, estimated spenddowns, etc. This includes ongoing billing collection for in-house residents and final bill collection upon discharge.
• Drives the Medicaid application process for applicable residents.
• Responsible for census management for the community.
• Processes payments and performs daily bank deposits via desktop scanner, or a minimum of twice weekly if physical bank deposits are needed
• Enters ancillary charges and submits vendor invoices to Accounts Payable in accordance with corporate policies and procedures.
• Oversees daily management of the Resident Trust Account (RTA) and petty cash, and assists in monthly reconciliation of the RTA.
• Performs applicable month-end close activities and reconciles Expenses to Revenue on a monthly basis.
• Completes annual Medicaid and Medicare Cost Reporting and other year-end activities.
• Participates in monthly accounts receivable aging review and assist centralized billing office as needed for collection activities or other follow-up items.
• Manages the selection, training, development and performance of assigned staff where applicable to retain a professional and motivated team.
• Promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing the Mission and Core Values into the day-to-day activities of the company.
• Ensure community staffing needs are met by following the standardized hiring process, developing retention strategies, operation of the applicant tracking system and utilizing behavioral based interviewing techniques.
• Schedule and facilitate the new employee welcome orientation program including new hire paperwork and processes.
• Administer FMLA, accommodations, and other leaves of absence requests.
• Support supervisors with the performance management process, including but not limited to: performance reviews, employee relations, coaching, corrective action, performance improvement plans, investigations and associate concerns.
• Ensure adherence to the affirmative action plan, create and submit AA plan according to due dates - if applicable.

Qualifications Required

• Bachelor's Degree with 3-5 years of experience, or an Associate's Degree with 5-7 years' experience
• Two (2) or more years of Business Office Manager experience
• One (1) or more years of healthcare accounts receivable and/or accounts payable experience
• Accounting and general office software proficiency and use of general office equipment
• Labor relations experience - if community has a union

Qualifications Preferred

• One (1) year prior management experience
• Experience with a Human Resources Information System (HRIS)
• Experience with an Applicant Tracking System (ATS)
• Knowledge of the healthcare industry
• Certified Payroll Professional Certification (CPP)
• Professional in Human Resources Certification (PHR)
• Experience working in a union facility
• Union contract work environment experience as part of management

EEO/AA/Vet Friendly

A robust benefits package is available to eligible associates, designed to meet the needs of every stage of life, including paid time off (PTO), retirement, medical, dental, vision, education assistance, and a variety of additional voluntary benefits. For more information visit our website at www.benedictineliving.org.

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