Technology Support Specialist (Construction)

Ready to build a career at the intersection of technology, customer support, and construction innovation? As a Technology Support Specialist, you'll serve as a trusted resource for customers and internal teams by providing troubleshooting, training, and technical expertise for positioning, machine control, UAV, software, and construction technology solutions. If you're energized by solving problems, helping others succeed, and staying ahead of evolving technology, bring your curiosity and technical mindset to RDO and help shape what's next.

What's in it For You:

• Competitive compensation to reflect your experience.

• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

At the Billings, MT Technology Support Center, you'll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you'll find the support and opportunity to thrive here.

What You Will Do:

• Be the technical resource: provide phone, email, and remote support for machine control, positioning, UAV, software, and related technology solutions.
• Help customers succeed: troubleshoot issues, answer technical questions, and recommend solutions that improve technology adoption, workflows, and productivity.
• Create valuable resources: develop support documentation, videos, quick-reference guides, FAQs, and knowledge articles for customers and team members.
• Deliver training: develop and provide classroom, virtual, and on-demand training programs that build customer and team member confidence.
• Collaborate across teams: partner with Sales, Service, Parts, and other support teams to deliver an exceptional customer experience and identify additional opportunities to help customers
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Communicate with confidence: ability to interact professionally with customers and internal team members.
• Deliver exceptional service: demonstrated commitment to providing a high-quality customer experience.
• Embrace technology: advanced computer proficiency and the ability to learn new systems, software, and technology solutions efficiently.
• Understand the work: familiarity with construction workflows, surveying, modeling, machine control, or heavy equipment operations.
• Travel as needed: ability to travel to other RDO locations and attend occasional training.

• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• A variety of technology: support positioning, machine control, UAV, software, and other evolving construction technology solutions. A dynamic environment: where no two days are the same.
• A collaborative team: work alongside knowledgeable partners who are invested in customer success and each other's growth.
• Opportunities to: grow, learn, and lead in the industry.
• Meaningful customer impact: help customers get greater value, productivity, and confidence from their technology investments.