Senior Help Desk Analyst

• Front line position to accept customer incoming support calls and gather information using exploratory questions.
• Manage support tickets using a web-based support ticket management system.
• Provide frequent statuses to customers while support tickets are prioritized and completed.
• Provide excellent customer service throughout IT support process.
• Install hardware/software, assist with printing issues, and provide general advanced troubleshooting as required.
• Maintain a professional behavior.
• Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware (connecting KVM's, setting up desks)
• Light scripting and programming tasks and/or systems admin duties as assigned and as opportunities are presented.
• Ability to clearly communicate and collaborate within and outside your immediate team

• 5+ years of experience preferred
• Active Secret Clerance
• Excellent customer service skills
• Comfortable working 100% on customer site in a classified environment
• Preferred experience working with DISA DMUC devices
• Experience working with Microsoft Configuration Manager (Formerly SCCM/MECM)
• Experience working with Microsoft Deployment Toolkit preferred
• Strong communication skills - both written and verbal
• Experience working with Active Directory, DNS, DHCP, and Group Policy preferred
• Must possess an active Secret security clearance.
• Desired to have 12 months or more experience in a DoD environment

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  Interesting Work:
  
  
  
  Our co-workers support some of the most important and critical programs to our national defense and security.
  
  
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  Values:
  
  
  
  Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
  
  
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  100% Employee Owned:
  
  
  
  We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
  
  
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  Great Benefits - Most Full-Time Staff Are Eligible for:
  
  
  




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  Starting PTO accrual of 20 days PTO/year + 10 holidays/year
  
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  Flexible schedules
  
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  6% 401k match with immediate vesting up to $9k annually
  
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  Semi-annual bonus eligibility (July and December)
  
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  Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
  
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  Up to $10,000 in annual educational reimbursement
  
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  Other company funded benefits, like life and disability insurance
  
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  Optional zero deductible Blue Cross/Blue Shield health insurance plan
  




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  Track Record of Success:
  
  
  
  We have grown every year since our founding in 1993.
  
  

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com