Lead Business Process Improvement Specialist

Are you an experienced Business Process Improvement professional who is looking for a growth opportunity? Then this is the position you need to check out!

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

ChristianaCare is searching for a Lead, Business Process Improvement Specialist to provide seniorlevel, handson expertise in targeted business process improvement (BPI) to support ChristianaCare's strategic, operational, and growth initiatives. This role is responsible for analyzing, designing, redesigning, and improving clinical and operational processes that directly impact access, capacity, cost, quality, and experience. The position operates as an embedded improvement specialist, partnering with initiative leaders, operational stakeholders, and project teams to translate improvement opportunities into practical, sustainable process changes.

To be successful in this role, it is imperative for candidates to have:

• Demonstrated experience leading handson process improvement efforts with measurable operational impact
• Collaborative experience working with senior leaders
• Experience working autonomously

• Lead endtoend business process improvement efforts tied to priority initiatives, including currentstate assessment, rootcause analysis, futurestate design, and implementation support.
• Apply structured improvement methodologies (e.g., Lean, Six Sigma, operations analysis) to optimize workflows, reduce waste, and improve operational performance and patient experience.
• Partner with initiative sponsors, project managers, and operational leaders to identify, prioritize, and address process constraints impacting outcomes.
• Facilitate targeted working sessions with crossfunctional teams to define problems, test solutions, and implement improvements.
• Translate strategic objectives and initiative goals into clear, actionable process changes that can be operationalized and sustained.
• Develop process maps, analyses, performance metrics, and recommendations to support decisionmaking.
• Monitor postimplementation performance and support coursecorrection to ensure improvements are sustained.
• Support multiple initiatives concurrently while maintaining focus on highvalue, highimpact process opportunities.
• Prepare and deliver concise written and verbal updates to initiative leaders and stakeholders regarding findings, recommendations, and progress, inclusive of executive level presentations to senior leaders.
• Maintain alignment with enterprise priorities and integrate work with related initiatives as appropriate.

• Minimum of 8-10 years of experience in business process improvement, operational excellence, industrial engineering, or performance improvement, preferably in healthcare or a complex service environment.
• Bachelor's degree in healthcare, business, engineering, operations, or a related field required.
• Master's degree preferred.
• An equivalent combination of education and experience may be considered.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/