As an Assistant Branch Manager at Rockland Trust, you play a pivotal role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs.
With a consultative, team-oriented sales personality and outstanding personal customer skills, you take responsibility for ensuring that every customer receives a consistent World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels. You are a leader in the branch, personally executing a high level of customer service and modeling these behaviors to the staff. What You'll Do: * Work in direct collaboration with the Branch
Manager to: o Train, motivate, develop, and coach employees. o Accept responsibility for individual and
overall branch sales, and customer experience performance. o Nourish branch enthusiasm for participating in
product promotion and other areas of opportunity. o Track and report branch performance. o Maintain the operational integrity of the
branch. o Ensure proper controls are maintained over all
branch operational processes and regulatory requirements. o Communicate new and/or changed policies and
procedures to branch staff. o Develop and implement sales programs and
maintain a positive sales and service environment. o Develop and maintain effective lobby
management and customer outreach efforts. o Maintain and utilize Salesforce platform. * Manage referral targets on both an individual
basis as well as for the branch team, leveraging a needs-based, consultative
sales approach and online produce recommendation guides. * Proactively identify, report, and resolve
customer issues to ensure a positive customer experience. * Ensure team compliance with RTC policies and procedures
by leading by example, demonstrating our RTC core values and delivery on our
customer promises. * Maintain a thorough knowledge of all products
and services provided by the bank including Consumer Products, Home Lending,
Business and Cash Management alternatives; act as a resource to others in
product knowledge. * Actively demonstrate technology and
self-service channels with new and existing customers promoting ATM, online
banking, and mobile banking alternatives. * Understand and utilize Regional Based Staffing
and branch staffing models to coordinate in-branch customer demand while
facilitating and supervising proactive outreach such as outbound calling and
external sales calls. * Consistently meet or exceed sales and service
expectations by effectively leveraging RTC needs-based product recommendations;
consistently meet or exceed requirements on mystery shops. * Show initiative in maintaining a solid
foundation of product knowledge by taking advantage of trainings as they are
offered and completing required trainings within the timeframes provided. * Represent Rockland Trust by establishing
meaningful roots in the communities it serves. * Supervise branch staff in the absence of the
Branch Manager. * Assume responsibility for additional reporting
duties and responsibilities as required. What You'll Experience: * Meaningful relationships: We believe that Each
Relationship Matters, and are fully committed to creating a respectful and
inclusive environment where everyone is given the chance to succeed. * Commitment to community: We believe supporting
our communities is essential, and are committed to helping those in need. * Recognition & reward: We believe all
colleagues should be recognized for their contributions * Training & development: We believe all
colleagues are critical to our future, and we will invest in their success by
providing educational experiences and resources to manage and navigate their
careers. * Comprehensive benefits: Our goal is to offer
our colleagues a generous benefits package, and an environment that supports a
healthy work-life balance. Our benefits include competitive compensation with
performance incentive awards, Health Insurance, Dental Insurance, Vision, Pet
Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child
Care Reimbursement, Tuition Assistance for graduate and undergraduate programs,
an award winning wellness program and much more. Required Qualifications: * Must be or become a Notary Public and NMLS
certified. * Ability to generate sales excitement and act
as a coach and mentor to the staff. * Proficient in Microsoft Word and Excel with
ability to operate a variety of office equipment. * Excellent verbal and written communication
skills. * Consultative, team-oriented sales personality
with outstanding customer service skills. * Sound risk decision-making skills and strong
operational proficiency. * Supervisory abilities to provide constructive
and positive feedback, and manage performance. * Ability to meet compliance and audit
requirements. * High degree of professionalism and ability to
demonstrate tact and diplomacy when needed. * Ability to work within normal office
requirements, with long periods of standing and continuous customer support. * Willingness and ability to work within a
flexible work week, which may include weekends, as customer needs dictate. * Serves as the bank representative in community
activities * Ability to successfully complete our training
program Preferred Skills/Experience: * College degree and two to four years of retail
banking or equivalent experience preferred. * The ideal candidate should possess Retail
Banking experience in a sales environment with strong supervisory experience. Who We Are: At Rockland Trust, we believe that being a great place to bank
starts with being a great place to work. When our colleagues are valued and
cared for, they're empowered to make a difference for our customers and
communities. As one of The Boston Globe's "Top Places to Work" for the past
fourteen years, we know that finding the right people is just the beginning.
Through competitive benefits, enriching development opportunities, and a
respectful and collaborative culture, we've built a workplace that enhances our
colleagues' lifestyle and inspires them to reach their full potential. For over 116 years, we have been dedicated to strengthening the
neighborhoods we live in and serve. Rockland Trust offers a wide range of
banking, investment, and insurance services to help individuals and businesses
work toward their financial goals with more than 120 branches located
throughout Massachusetts, as well as commercial banking, investment management
offices, and residential lending centers across Massachusetts and Rhode Island. Rockland Trust is the Bank Where Each Relationship Matters. In
pursuit of that promise, we foster a respectful and inclusive work environment
where everyone is given the chance and resources to succeed. We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status, national
origin, disability status, protected veteran status, or any other characteristic
protected by law. Additionally, reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. Now that you've heard a little bit about us, we'd love to hear
more about you. Submit your application and come help us strengthen our
communities- one relationship a time.
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Rockland Trust
dental insurance, life insurance, long term disability, tuition assistance, 401(k), retirement plan
Apr 16, 2026