ServiceNow FSM BA

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow FSM BA

Location(s): Vienna, VA
(Remote)

Job Summary:
We are seeking a highly skilled ServiceNow FSM Functional Consultant / Business Analyst with hands-on experience in implementing Field Service Management (FSM) solutions. The ideal candidate will collaborate with cross-functional teams and customer stakeholders to design and deliver FSM capabilities that optimize field operations and enhance customer experience.

Key Responsibilities:

• Lead and facilitate requirement workshops covering FSM capabilities, including:
  • Work Order Management.
  • Dispatcher Workspace.
  • Dynamic Scheduling.
  • Planned Maintenance.
  • Inventory Management.
  • Field Agent Mobile App.
  • Skills and Parts Management.
• Gather, analyze, and document business requirements and user stories using ServiceNow Agile Development module.
• Review and validate customer-provided data templates and guide stakeholders on accurate data collection.
• Collaborate with developers and QA teams to ensure solution alignment with requirements and statement of work.
• Perform functional testing in non-production environments prior to QA handoff.
• Review and validate design documents and Functional Requirement Specifications.
• Provide training to customer SMEs on FSM features and functionalities.
• Support project governance by identifying risks, issues, and mitigation plans.
• Demonstrate and validate system functionality against agreed configurations.
• Manage scope changes and coordinate with Project Manager for approvals.
• Participate in UAT cycles, drive test execution with stakeholders, log and track defects, and coordinate with technical teams for resolution and retesting.

Required Skills and Experience:

• Proven experience implementing ServiceNow FSM module across work order management, dispatcher workspace, dynamic scheduling, planned maintenance, inventory and parts management, and field service mobile solutions.
• Strong understanding of Employee Center or Employee Center Pro.
• Understanding of FSM use cases across industries such as utilities, telecom, or healthcare.
• Excellent communication, stakeholder management, and documentation skills.

Required Certifications:

• ServiceNow Certified System Administrator.
• Certified Implementation Specialist - Field Service Management.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.