Senior Workforce Analyst

What You'll do

• Use advanced technologies to design/develop/deploy e-learning solutions via web applications. Produce high-quality online learning modules that interface with a learning management system. Create content and applies design/graphic principles to educational materials for traditional learning and/or blended solutions. Design and updates e-learning using unique combinations of cutting-edge interactive media, state-of-the-art techniques, electronic tools and systems. Evaluate and revise materials based on the effectiveness of training programs and curriculum.

• Test, problem-solves, updates and maintains e-learning, traditional and/or blended learning solutions. Work closely with support staff and customer to ensure working functionality between e-learning materials, learning management systems, and intranet or internet sites. Work with Technical Support Staff to troubleshoot computer and software issues.

• Assist with the design of needs assessments, the development of processes, and the evaluation of program effectiveness. Create data management tools to assist in the continuous improvement of training products and services. Perform duties that may include customer conference calls, planning meetings, action items, professional development seminars, tasks related to certification, training others and/or special projects.

• Assume project management responsibilities for both internal and external clients/customers, related to e-learning training program design, development, and deliverables.

To Qualify for This Position, You'll Need:

• Required Education: Bachelor's in a job related field

• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience

• Required Work Experience: 2 years-instructional design, electronic media design, or related work experience.

• Required Software and tools:

• Knowledge of eLearning application tools such as Lectora, Articulate, Adobe eLearning Suite, Adobe Creative Cloud, HTML, SQL, JavaScript, Visual Basic, Question mark, Captivate, Photoshop, InDesign, Illustrator or related tools.

• Video and audio editing experience a plus.

• Knowledge of processors, electronic equipment, computer hardware and software, including applications and programming.

• Knowledge of national standard for web development and online learning (SCORM/AICC) or other evolving e-learning standards. Knowledge of 508 compliance a plus.

• Required Skills and Abilities:

• Excellent verbal and written communication, presentation and interpersonal skills.

• Strong organizational, time management, prioritization, conceptual and planning skills.

• Ability to work on several projects simultaneously both independently and with groups.

• Intermediate knowledge of needs assessment techniques. General knowledge of methods for reporting statistics.

• Ability to work continually and effectively under stringent pressure including constant and numerous deadlines and company and contract ambiguities.

• Knowledge of media production, communication and dissemination techniques and methods including alternative ways to inform and entertain via written, oral and visual media.

Preferred Qualifications:

• 2-5 years in Workforce Management experience.

• Forecasting and capacity modeling across multiple channels and LOB's.

• Advanced Excel skills.

• Data interpretation and storytelling.

• Root cause analysis for service level issues.

• Advanced use of WFM platforms (Genesys Cloud, NICE, Verint, IEX)

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements