Patient Access Supervisor - PRESNow Paseo and Coors

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Lead, train, and support Patient Access staff, ensuring strong performance and adherence to departmental standards.

• Provide coaching and performance management, including corrective action and improvement plans.

• Ensure compliance with all policies, quality standards, and regulatory requirements (JCAHO, CMS, EMTALA, HIPAA).

• Monitor productivity, staffing, and workflow efficiency across multiple registration areas.

• Assist with setting productivity benchmarks and aligning staffing with patient volumes and budget goals.

• Support quality documentation, issue resolution, and patient experience improvements.

• Manage work queues and billing reports to ensure timely, accurate account completion.

• Collaborate with leadership to address operational issues, improve processes, and reduce denials.

• Conduct monthly oneonone meetings and foster staff development and growth.

• Maintain strong relationships with patients, physicians, and staff while promoting effective patient flow.

• Participate in ongoing professional development and serve in a 24/7 oncall rotation.

Qualifications:

• High school diploma required; some college coursework preferred.

• Minimum 2 years of experience in a related field; at least 1 year in a supervisory role preferred.

• Strong criticalthinking skills and exceptional attention to detail.

• Ability to interact effectively with customers, understand needs, and clearly explain information.

• Proficiency in Microsoft Office and strong organizational skills.

• Ability to work professionally with staff, management, board members, and the public-even in highstress situations.

• Excellent verbal and written communication skills, including the ability to engage with members, employer groups, brokers, physicians, and office staff.

• Ability to work independently, manage time and projects, and resolve issues with minimal supervision.

• Flexibility to support 24/7 operations as needed.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.