|
Location Address: 1100 Central Avenue SE Albuquerque, NM 87106-4930
Summary: Presbyterian Healthcare Services (PHS) is seeking a highly sophisticated, operationally-focused executive to serve as the Director, Practice Operations for the PresNow network. This role is critical to the success of PHS's innovative, integrated Emergency Department and Urgent Care (ED/UC) business model.
The Director, Practice Operations will be the primary architect of "Standard Work," leading the analysis, planning, and implementation of new business processes. This is a high-impact leadership role that requires a blend of strategic tactical planning, rigorous financial oversight, and a commitment to the Baldrige-based Quality Work System that defines PHS's operational excellence.
Job Description: The Director, Practice Operations is responsible for the daily operations and financial performance of designated PresNow sites. This role leads cross-functional teams to ensure that clinical and clerical workflows are synchronized, throughput is maximized, and financial outcomes are met. The Director serves as a key collaborator with Presbyterian Medical Group (PMG), Hospital leadership, and Service Line executives. Key Responsibilities:
Operational Architecture: Analyzes and implements new business models and "Standard Work" to ensure consistency across the PresNow network. Throughput & Utilization: Collaborates with Quality Management and Care Coordination to achieve optimal patient flow and resource utilization. Financial Accountability: Owns the financial outcomes for assigned areas, including budget development, FTE planning, and revenue cycle integrity (charge capture and denial management). Customer Loyalty: Deploys the "customer loyalty bundle" and uses the "voice of the customer" to improve daily operations and patient-centric care. Clinical Focus: Partners with Medical Directors to define and enforce clinical outcome measures and patient safety protocols. Compliance & Advocacy: Directs compliance with regulatory agency standards and serves as a liaison/advocacy link between outpatient and inpatient services.
Additional Job Description: Education & Certification:
Knowledge and Work Experience:
Leadership Experience: 5-10 years of progressive management experience in a complex healthcare environment, with a track record of leading large-scale practice operations. Strategic Execution: Proven ability to lead cross-functional strategic and tactical planning sessions. Financial Mastery: Strong experience in operational and capital budgeting, revenue cycle management, and charge master maintenance. Change Management: Expert at "championing continuous improvement" and overcoming organizational barriers to achieve departmental goals.
Leadership Competencies:
Performance-Driven: Deeply committed to achieving "scorecard" results across clinical, financial, and loyalty domains. Collaborative Influencer: Able to build necessary linkages with PHS personnel and external entities (vendors, consultants). Mentor & Coach: Dedicated to the professional development of staff through education plans and performance improvement coaching. Analytical Mindset: Comfortable using data to drive decisions and celebrating accomplishments when benchmarks are met.
Benefits
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system ofnine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history-and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
|
Presbyterian Healthcare Services
life insurance, vision insurance, paid time off, long term disability
Apr 16, 2026