Onsite Technology Support Experienced Professional

Onsite Technology Support Experienced Professional

The Opportunity

In this role, you support the reliable daytoday operation of Hitachi Energy's Global Technology Supportbusinessby providing handson IT support within a power industry environment. Your work enables people across factory, office, and collaboration spaces to perform safely, efficiently, and without disruption. You handle incidents, device setup, logistics coordination, and routine operational checks that keep IT services running smoothly where they matter most-close to production and engineering activities that support the power grid.

You are directly involved in diagnosing and resolving IT issues, delivering readytouse computers, supporting meeting rooms, and maintaining accurate hardware inventory and configuration data. In locations where applicable, you also support nonstandard IT hardware and ITrelated production equipment, contributing to stable factory operations. Through clear communication, structured processes, and practical problemsolving, you help reduce downtime, improve user experience, and maintain service quality in a demanding industrial setting.

This role offers exposure to operational IT services within a global power technology company, collaboration with internal teams and vendors, and opportunities to grow your technical and service capabilities while supporting infrastructure that underpins modern, reliable energy systems.

How You'll Make an Impact

Diagnose and resolve ITrelated issues efficiently to support uninterrupted business and operational activities.
Deliver computers and devices in a readytouse condition, ensuring a positive and reliable user experience.
Provide adhoc guidance and training to users on common IT topics and available selfservice tools.
Manage physical stock of IT devices and accessories, including accurate updates in the Configuration Management Database (CMDB).
Perform regular inventory checks and routine computer room inspections, including temperature, air conditioning, cabling, and general functionality.
Coordinate device transport and relocations using local logistics providers and assist thirdparty technicians as needed.
Handle warranty cases in collaboration with Original Equipment Manufacturer (OEM) vendors and internal stakeholders.
Support meeting rooms and collaboration areas to ensure IT equipment and software function as expected, including deskside support.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Formal qualification in IT from an accredited university or college orcompletion of an apprenticeship in the field of IT.
Excellent written and verbal communication skills, with the ability to communicate effectively with both business and technical audiences in the local language and English.
A proactive, solutionoriented mindset with the ability to work independently and stay selfmotivated.
Experience following operational governance, including runbooks, Standard Operating Procedures (SOPs), and escalation processes.
Capability to identify and report risks that may impact the quality of operational support services.

Role is required to be onsite 5 days a week in Raleigh, NC

More About Us

Working at Hitachi Energy in this role gives you practical exposure to operational IT services that support critical power industry environments and collaboration with experienced professionals across technical and business teams.

Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Attractive health and retirement benefits
Paid leave and flexible work arrangements