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Instructional Designer Intermediate - Epic: Ambulatory/Beacon

Cone Health
United States, North Carolina, Greensboro
Apr 17, 2026
An Epic Instructional Designer who can independently own Epic Ambulatory, Beacon and Specialty application training. This role supports providers and care teams in ambulatory clinics, oncology, behavioral health, and value based care settings, with a strong emphasis on practical, workflow based training that improves efficiency, quality and clinician experience. Ideal candidates bring a mix of Epic training and instructional design experience, with preference for those who have supported ambulatory, oncology, behavioral health, or specialty care environments. Experience with Epic's AI enabled features, decision support tools, and efficiency functionality is a plus. Strongly preferred candidates will already be Epic certified or credentialed. Candidates with solid Epic training and instructional design experience who can successfully certify are also a strong fit. The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance. Essential Job Function Develops and implements / delivers the software training program for one's respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training. Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning. Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders. Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments. Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT's) to assist with super user and end user training. Ensures that CT's are trained and equipped to successfully serve specific applications and user areas. Performs other duties as assigned. Education Required: Bachelor's degree or equivalent experience in relevant field. Experience Required: 2 years. Licensure/Certification/Listing Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.