Senior Desktop Support Technician (flex-hybrid)
 University of California - Los Angeles Health | |
 United States, California, Los Angeles | |
 Apr 18, 2026 | |
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Description
Under the general supervision of the Desktop Support Manager or Senior Desktop Support Manager, this role provides Tier 2 daytoday endpoint support for departments supported by DGIT. The Desktop Support Technician II is responsible for resolving incidents and service requests related to endpoint technologies while ensuring adherence to established IT standards, security requirements, and operational procedures. Key Responsibilities:
This is a flex-hybrid role which will require you to be onsite at least 60% of the time or as required by operational need, and within 4 hours of being asked to be on-site; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination. Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $78,738.48 - $126,637.2. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint. Qualifications
Understanding of Microsoft Networking and Active Directory Advanced knowledge of Microsoft Windows operating systems, such Windows 7, Windows 10, and above Advanced knowledge of UCLA Health IT Microsoft Office products such as Office 365, Office 2016, Office 2019, Outlook, Exchange, and Outlook Web Access Understanding of project plans, presentations, procedures, diagrams and other technical documentation Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS and TCP/IP Ability to work independently in a team environment with minimal supervision Ability to follow escalation procedure within IT organizations Establish standards and procedures for best practices, enabling commitments to established service level agreements. Ability to research and test new technologies and processes Demonstrate ability to develop creative solutions to complex problems Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management, and software delivery Ability to prioritize, organize, and execute work assignments Ability to communicate the status of various systems to management and/or support team members Ability to skillfully react to a fluid and constantly changing work environment. Ability to train, delegate, and review the work of support team members. Advanced knowledge of desktop ticketing systems such as ServiceNow Strong technical abilities with excellent communication and interpersonal skills Advanced knowledge of cloud computing such as Adobe, O365, Box, OneDrive, etc. Advanced knowledge of standard desktop imaging such as MDT, ISO's, Intune, SCCM, etc. Advanced knowledge of VPN remote software and RDP configuration Advanced knowledge of printing such as Windows and Citrix based printing, etc. Understand ITIL fundamentals and tier structure support using ticket tracking system Ability to image, label and post configure devices. Advanced knowledge of Apple OSX and iOS operating systems and platforms Advanced knowledge of virtualization technologies such as Citrix XenApp, XenDesktop, VMWare, HP Device Manager, etc. Advanced knowledge of IT Security applications such as Cisco AMP, FireEye, DUO, Bitlocker, Checkpoint Encryption, etc. Must have a valid California driver's license, have reliable transportation, and drive to UCLA sites as needed Must be able to lift up to 30lbs Ability to walk comfortably for a minimum of three hours a day Advanced knowledge of telecom technology and basic troubleshooting with telecom endpoints Advanced knowledge of Knowledge Centered Service principles and best practices | |