Customer Service Representative

Now hiring Customer Service Representative

Bryan, OH

Pay: $18.00 per hour

Your Next Chapter Starts With "Hello."

Customer care starts with you. Step up as a Customer Service Representative and bring the service skills that make all the difference.

Here's What You'll Get:

• Good weekly pay that's on time and reliable
• Benefits you'll actually use (Medical, Dental ,Vision+ Life)
• Optional 401(k) plan to help future-you out

Here's What You'll Need:

• 1-2 years of customer service experience required
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Professional, patient, and empathetic demeanor
• Strong organizational and time management skills
• Experience with CRM or ERP systems preferred
• Bilingual candidates preferred

Customer Support (External):

• Greet customers professionally and respond to inquiries with courtesy and urgency
• Enter and manage new patient orders, resolving incomplete orders with patients, providers, and payers
• Provide phone and email support for returns, shipping issues, transfers, refill requests, and general inquiries
• Communicate expected timelines and proactively notify customers of delays
• Respond to voicemail and emails within 24 business hours
• Deliver customer training for new medical device users

Internal Coordination:

• Act as liaison between customers and internal departments (shipping, service, sales, etc.)
• Resolve issues through clear communication and collaborative problem-solving
• Maintain accurate records in CRM/ERP systems and complete order documentation
• Support process improvements and customer satisfaction initiatives
• Assist with special projects and administrative tasks as needed

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.