New

Manager - Sales Admin & Business Governance, LDB Aesthetics

L'Oreal USA, Inc
$98,400 - $140,200
flex time, 401(k), remote work
United States, New Jersey, Berkeley Heights
50 Connell Drive (Show on map)
May 07, 2026
Job Title: Manager - Sales Admin & Business Governance, LDB Aesthetics Division: L'Oreal Dermatological Beauty Location: NY, 10 Hudson Yards, New York, NY 10001 Reports to: Director - Sales Operations Excellence, LDB Aesthetics Who We Are For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beautyin terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oreal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our Aesthetics portfolio includes SkinCeuticals and skinbetter science offering a range of skincare products to respond to all expectations linked to beauty and health of the skin. What You Will Do As Manager - Sales Admin & Business Governance, Aesthetics, you are the guardian of the LDB Aesthetics account lifecycle. You lead the high-volume execution of the Customer Master Management TIBCO integration processes, ensuring that every new customer account for SkinCeuticals and skinbetter science is legally, financially, and operationally ready to transact. What We Are Looking For Strategic Sales Tech & Data Enablement Customer Master Integrity: Execute the daily management of B2b account setup and master data resolution within Salesforce, SAP, LBrain, and OCC. Queue Management: Own the CMM queue and task queue; prioritize and resolve field inquiries regarding account status with a focus on meeting strict service level agreements. Serve as the technical lead for the CMM-to-TIBCO workflow, including managing data flow to TIBCO and status synchronization to the sales field. Data Hygiene: Lead the creation of staff accounts and ensure compliancy policy content within internal systems is up to date and audit-ready Business & Operational Excellence New Account Onboarding: Lead the end-to-end administrative onboarding process for new accounts. Manage CMM and TIBCO process. Account Maintenance: Direct all account-related changes and lifecycle updates, including customer changes, account purchases, and buyback processing. Ensure appropriate tax status and jurisdictional rules are applied to customer orders. Transaction Support: Provide high level admin support for invoicing resolution and SKU-level order issues, acting as the primary researcher for operational bottlenecks. O2C Synergy: manage the daily flow of admin tasks that enable the LDB Aesthetics synergistic O2C cycle Sales Force & Field Enablement Compliance Governance: Execute the rigorous validation of resale certificates and W9 documentation; manage annual tax compliance campaigns per state regulations to ensure 100% sales compliance. Contract Integrity: Audit and archive GTS and Commercial Policy signatures to safeguard the pro-channel. Field Support: Act as the primary admin partner for the sales force, resolving frontline documentation issues (including tax related policies) to allow reps to focus on sales growth. Team Leadership & Strategic Synergy SLA Oversight: Manage the daily output and performance of admin contributors to ensure consistent service levels for the LDB Aesthetics portfolio. Synergy Leadership: Drive the adoption of standardized LDB Aesthetics admin processes, replacing legacy silos with a unified, efficient model. Serve as subject matter expert in tax classification and jurisdictional rules, providing internal training to elevate the compliance proficiency of the broader LDB Aesthetics group. Required Qualifications Bachelor's degree in Business, Marketing, or a related field. 3-5+ years, preferably in Sales Operations, Business Planning, Compliance/Audit Proven ability to manage high volume queue environments with strict service level agreements Advanced proficiency in Salesforce (CMM), TIBCO, and SAP. Familiarity with tax platforms like Avalara and SOVOS. Exceptional attention to detail with a 'zero-error' mindset for high volume account setups and data cleansing. Knowledge of W9 tax classifications and document imaging standards to ensure 100% compliance and audit readiness. Capable of maintaining high output and precision under pressure. Skill in designing technical training programs for new hire / refresher that link tool usage to sales processes. Advanced proficiency in Microsoft Excel, PowerPoint. Proven ability to manage complex projects and multiple priorities simultaneously. Exceptional written and oral communication skills with the ability to influence cross-functional teams. Highly adaptable and flexible in a dynamic, fast-paced environment. What's In It For You: Salary Range:$98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) Competitive Benefit Package(Medical, Dental, Vision, 401K, Pension Plan) Hybrid Work Policy(3 Days in Office, 2 Days Work from Home) Flexible Time Off(Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance) Learning & Development Opportunities(Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) Employee Resource Groups(Think Tanks and Innovation Squads) Access to Mental Health & Wellness Programs Don't meet every single requirement?At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are anEqual Opportunity Employerand take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting[emailprotected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan:Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.