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Manager, People Delivery & Technology Enablement

Delta Dental of California
$93,445 - $202,465
dental insurance
United States
Jun 02, 2026
JOB DESCRIPTION

Manager, People Services Delivery & Technology Enablement leads the design, enablement, and continuous improvement of technology-driven People services at Delta Dental. This role is responsible for translating business and workforce needs into scalable, human-centered solutions across People processes, platforms, and service delivery models.

*This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, TN or H-1B).

RESPONSIBILITIES

  • Lead the People technology strategy and service delivery for Core HR, Talent, Learning, Benefits, and Compensation platforms to modernize operations and enhance the employee experience.
  • Translate business priorities into scalable workflows and system configurations, prioritizing out-of-the-box functionality and intelligent automation over manual processes.
  • Partner with IT and vendors to manage platform governance, release cycles, and system testing, ensuring technical enhancements resolve operational friction with speed and rigor.
  • Establish data governance standards and reporting definitions to ensure metric consistency and data integrity across all People Services platforms.
  • Develop actionable People insights and executive dashboards that translate complex quantitative data into clear recommendations for business leadership.
  • Direct complex, cross-functional initiatives from intake to implementation, managing scope, risk, and stakeholder alignment across HR, Finance, and IT.
  • Build operational momentum by coordinating multiple workstreams to diagnose issues, define ownership, and ensure the sustained adoption of new HR solutions.
  • Serve as a trusted advisor to HR and business leaders on technology enablement, balancing scalability, compliance, and implementation feasibility.
  • Drive change enablement through proactive stakeholder engagement, clear communication, and practical rollout planning to accelerate enterprise alignment.
  • Evaluate emerging HR technologies to identify business-aligned use cases that improve service delivery efficiency and long-term technical ROI.


  • QUALIFICATIONS

    • 8+ years professional experience with Bachelor's degree; Additional experience may be accepted in lieu of education or degree
    • 1+ years supervisory/management role
    • 7+ years of progressive experience in HR operations, HR technology, People analytics, service delivery, transformation, or program leadership.
    • Experience leading complex People technology or service delivery initiatives in a matrixed or enterprise environment.
    • Experience partnering across HR, Technology, and business teams to improve processes, implement systems, and drive measurable operational outcomes.
    • Experience working with workflow optimization, case management, service delivery models, reporting, or automation initiatives preferred.
    • Strong understanding of HR processes, service delivery models, and People systems, including HCM, Talent, Learning, Help Desk, case management, and reporting tools.
    • Demonstrated ability to translate business needs into process design, workflow requirements, system configuration direction, and scalable operating solutions.
    • Strong understanding of emerging technologies, AI-enabled tools, and intelligent automation use cases within HR and shared services environments.
    • Ability to evaluate new technologies pragmatically and apply them in ways that improve efficiency, experience, and business outcomes.
    • Advanced analytical, problem-solving, and structured decision-making skills.
    • Strong data storytelling capabilities, including the ability to turn data into action for executive and operational audiences.
    • Proven ability to lead complex initiatives through ambiguity, align diverse stakeholders, and drive execution without relying solely on formal authority.
    • Strong communication, facilitation, and stakeholder management skills.
    • Sound judgment and ability to balance innovation with governance, compliance, and operational practicality.

    Base Pay Information

    The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
    Pay Grade 22. $93,445 - $202,465

    ABOUT THE TEAM

    At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

    We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

    Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

    Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

    The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

    Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

    Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

    Proof of eligibility to work in the United States must be provided if selected for hire.

    *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

    If You Are A Current Employee Click Here To Apply
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