End User Cloud Technology Manager

Location:

Job Summary

Lead and Develop Teams

• Lead, coach, and develop a team of infrastructure automation engineers.
• Foster an inclusive, highperforming culture focused on accountability, learning, and continuous improvement.
• Set clear expectations, provide ongoing feedback, and support career growth across earlycareer engineers through senior technical leaders
• Oversee daytoday execution, prioritization, and workload management to ensure alignment with business and technology objectives
• Attract, retain, and develop top engineering talent through thoughtful hiring, mentoring, and performance management.

Drive Automation and Execution

• Own the delivery and operational support of infrastructure platforms including M365, Copilot, Azure, Email solutions, etc.
• Ensure reliable, secure, and scalable infrastructure supporting our employees.
• Establish and enforce engineering standards, documentation, and best practices
• Serve as delivery lead for small to midsized initiatives and a key leader on large or enterprisewide programs.
• Drive modernization initiatives that improve resiliency, efficiency, and user experience

Operational Excellence, Risk, and Security

• Partner closely with Information Security, Risk, and Audit teams to maintain a strong control environment
• Strengthen the organization's security posture by ensuring platforms align with regulatory, risk, and control requirements.
• Identify and mitigate operational, resiliency, and security risks across platforms and services.
• Promote ITILaligned operational practices, incident management, and rootcause analysis.

Manage Budget and Vendors

• Manage the budget for the End User Technology cloud domain, including forecasting and cost optimization.
• Own vendor relationships supporting cloud, DevOps, endpoint, and security platforms, including performance and contract management.

Education

• Bachelor's Degree in computer science or a related field, or equivalent experience. (preferred)

Skills

• Driving enterprise-wide technology strategy and execution.
• Leading large, diverse technical teams and fostering engagement.
• Overseeing complex systems, cloud platforms, and service delivery.
• Identifying, assessing, and mitigating operational and cybersecurity risks.
• Aligning technology investments with business goals and managing domain finances.
• Handling complex vendor ecosystems and ensuring value delivery.
• Leveraging cloud technologies (e.g. Azure) to support scalability and innovation.
• Leading large-scale, agile-driven initiatives across departments.
• Understanding business needs and influencing senior leadership.
• Driving modernization and adoption of emerging technologies.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

• Proven experience managing technical teams and enterprise-scale projects
• Bachelor's degree in information technology, Computer Science, Engineering, or equivalent experience.
• Experience operating in regulated environments with strong risk, security, and change management expectations.
• Demonstrated ability to influence across teams and deliver complex initiatives.

• Financial services or other highly regulated industry experience.
• Experience with monitoring, logging, and performance management platforms.
• Familiarity with endpoint, identity, and enterprise security technologies.
• Experience managing vendor relationships and technology budgets.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.