Auto Adjuster Technical Review Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Key Responsibilities:

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, evidence, and decision-making process
• Compiles and reviews moderate to highly complex demands for repair estimates and total loss valuations and provides damage estimates via photos; demands and waivers may include damage estimates, rental bills, tow bills, diminished value claims, paid bills, receipts, car seats, etc.
• Researches reasonable amounts and labor rates in the local market
• Evaluates diminished value in a moderate to highly complex claim.
• Conducts conferences with third-party carrier to review, negotiate, and settle moderate to highly complex demands and negotiates an agreed price with the third party.
• Provides and explains moderate to highly complex estimates and subsequent settlement process
• Prepares, reviews, reconciles, and triages moderate to highly complex auto demand assignment requests

Qualifications:

• 2+ years of related experience
• Experience in Total Loss, Virtual Assist, QFC, and/or GHRN
• Technical experience in Auto Damage and strong negotiation skills

Functional Skills:

• Applies general knowledge of insurance policy, coverage, regulation, and handling of claims.
• Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general knowledge of standardized problem-solving and preparation of basic reports for analysis
• Applies general negotiation and/or arbitration skills
• Applies general conflict management and problem resolution skills in managing internal and external customer relationships

Where Will I Work?

• This position is fully remote, and your home office does not need to be near an Allstate office but must be based in the United States. This position is not open to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Notes:

• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

• Communication, Negotiation, Problem Solving, Results-Oriented, Time Management, File Management, Change Agile Mindset

Experience

• 2+ years experience (Required)

Supervisory Responsibilities

• This job does not have supervisory duties.

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.