New 
Front Desk Agent | Overnight
 Omni Hotels & Resorts | |
18-19
| |
 United States, North Carolina, Charlotte | |
| 132 East Trade Street (Show on map) | |
 Jun 30, 2026 | |
|
Omni Charlotte Hotel
The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte's financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city's top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district. At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you're a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you. Overview: This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times. Responsibilities: Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Efficient processing of guaranteed no show billings. Maintain current backup reports. Handling Express Check-Outs ensuring completion. Ensuring adherence to all systems and control procedures. Ensuring that third shift Night Audit checklist and responsibilities are completed. Balancing of daily postings and revenue Qualifications: This person must have a high propensity for customer service. Previous cash handling experience required Previous night audit experience strongly preferred Previous full-service hotel/resort front office experience required Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns Ability to handle stressful situations while maintaining a calm and welcoming demeanor. Ability to stand for prolonged periods of time. Requires working overnight shifts. Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office). Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |