Senior Copywriter

Internal Title: Service Communications Manager (Customer Marketing & Communications)

Aquent is partnering with a pioneering company at the forefront of developing innovative transportation solutions, revolutionizing how people move and creating a future where advanced technology seamlessly integrates into daily life. We are seeking a dynamic and skilled individual to join their Communications team, where your expertise will directly shape how their groundbreaking services are introduced and understood by the world. This is an unparalleled opportunity to make a tangible impact by guiding audiences through the exciting evolution of a cutting-edge service, serving as a vital partner to senior leadership and driving the strategic copywriting and robust project management needed to scale communications flawlessly as the company expands into new markets.

As a key member of the Communications team, you will play a critical role in supporting the external messaging ecosystem, adapting customer communications, and ensuring the brand voice scales flawlessly. You will proactively track product and service development within complex cross-functional processes to keep all communications aligned with the latest milestones. This role demands top-tier copywriting skills, exceptional attention to detail, and robust project management capabilities, blending creative marketing writing with the operational rigor needed to build strong relationships across internal stakeholders and cross-functional teams.

**Responsibilities**

* Craft compelling and action-oriented B2C copy for diverse customer-facing channels, including emails, website updates, landing pages, and marketing initiatives.

* Develop and maintain essential customer support content, such as support agent scripts, customer-facing FAQs, help center articles, and chatbot knowledge bases.

* Drive localized communications strategies and emergency messaging as services expand into new markets, reacting swiftly to local events and operational changes.

* Proactively manage communication alignment with product evolution, tracking complex cross-functional processes and ticket pipelines to ensure all external messaging reflects the latest technical milestones.

* Oversee detailed project tracking and workflow management using tools to coordinate cross-functional communications.

* Foster cross-functional collaboration with operations, product, and marketing teams to bridge communication gaps and ensure consistent, clear, and simple external language.

* Contribute to establishing and maintaining brand voice standards by assisting in drafting internal brand voice documentation, self-serve copy guides, and strategic templates.

**Required Qualifications**

* 4-8 years of experience in B2C copywriting, product content design, or communications writing within the technology industry (in-house B2C tech experience is essential, agency experience is a plus).

* A strong portfolio showcasing clear, high-impact B2C writing that simplifies complex processes (e.g., email campaigns, localized launch materials, FAQs, support scripts, user instructions).

* Demonstrated expertise in tactical execution, project tracking, and proficiency with workflow management tools under tight deadlines.

* A service-oriented, collaborative approach, with experience partnering with support operations, product teams, and localized teams.

* Exceptional attention to detail, organizational skills, and comfort managing high-volume copy requests in a fast-paced environment.

**Nice-to-Have Qualifications**

* Experience in product content design, UX writing, or developing customer support scripts.

* Experience writing for on-demand marketplace platforms, ride-hailing services, or mobile applications.

* Familiarity with chatbot knowledge base management or conversational design.

* Bachelor's Degree in Communications, English, Marketing, or a related field.

**About Aquent Talent**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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