New

Global Customer Success Enablement Lead

Coursera
United States, California, Mountain View
281 East Evelyn Avenue (Show on map)
Jul 16, 2026
About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations - including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks - enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world's most comprehensive skills development platforms. Why Join Us At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We're a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones - creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. Job Overview: We are seeking a high-energy, strategic Global Customer Success Enablement Lead with a track record for executing performance programs. In this role, you will act as a learning consultant, partnering with executives and stakeholders across matrix organizations to define and execute strategic learning programs. You will support growing global Customer Success teams, whose primary function is to help clients leverage products most effectively, recognize value through learning outcomes, and develop customers for life. The successful candidate will demonstrate proficiency in speaking with and influencing leaders, analyzing data, and delivering high-impact presentations and facilitation. You will lead innovative programs with performance measurement for the global community, ensuring regional initiatives are tightly aligned with global programs. Responsibilities: Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy. Engage directly with leaders to understand the nuances of selling and consulting across different global regions. Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes. Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter. Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders. Act as a trusted advisor to the extended global enablement team and business leadership to assess skills and target performance improvements. Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives. Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs. Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success. Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council. Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release. Liaise with cross-functional teams (including Marketing, Operations, HR, and Product) to ensure programs are relevant and timely. Basic Qualifications: Enablement & CS Experience: 5+ years of professional experience in sales enablement, customer success enablement, or a related field, alongside 4+ years of experience in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech industry knowledge. Global Program Deployment: Experience designing, building, and deploying global enablement programs that apply to different global regions (including North America, Latam, and Europe).. Metrics & Measurement Tracking: Passionate and experienced in assessing, monitoring, and measuring the impact of enablement programs. Understanding of sales/CS performance metrics and best measurement approaches to drive high Net Promoter Scores (NPS) and successful learning assessments. Executive Presence: Strong customer-facing skills and experience partnering with C-level executives and stakeholders across matrix organizations to influence leaders and execute strategy. Execution & Prioritization: Proven record of driving innovative, creative concepts from strategy to execution with attention to detail. Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges. Compensation This role is available in the following US Pay Zones: US Zone 3: $138,800 - $173,500 US Zone 4: $129,200 - $161,500 At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. US Pay Zones: US-Z1: Bay Area US-Z2: NYC and Seattle Metro US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI Posting Date: 7/14/2026 Application Window: We anticipate the application window will be open until July 28th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. #LI-KM3 For more information about how Coursera collects and uses your personal information, please see our Global Applicant Privacy Notice. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via ourFraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.