Student Services Specialist - Journey

Be a Pirate!

East Carolina University ( ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

The College of Nursing Office of Student Services is responsible for the oversight of marketing, recruitment, undergraduate admission, enrollment and retention initiatives, undergraduate advising, student success, registration, and experiential learning compliance and graduation services in the college. This office serves Enrolled undergraduate and graduate students as well as prospective students to facilitate academic success. Student Services is a dynamic and busy office setting that provides essential services to enrich the student experience during enrollment.

This position is housed in Student Services and is responsible for facilitating and managing College of Nursing clinical/practicum compliance requirements according to agency contractual agreements and accreditation guidelines for undergraduate and graduate students enrolled in experiential learning opportunities required by the College of Nursing degree options. A high level of communication and organizational skills are used in this position as well as the use of multiple software platforms. Customer service skills, including strong written and verbal communication, are used to provide timely and effective communication with students, faculty, staff and clinical agencies. This position is cross trained to be knowledgeable of other key components and processes within Student Services in order to assist when a fill in is needed. In person attendance at some after hours and weekend events is required. Examples include but are not limited to Open House, Pirates Aboard, and College of Nursing recognition ceremonies for graduating students. Occasional overtime is needed to meet strict agencies deadlines. This position must exercise confidentiality in accordance with policy and applicable state, federal and local laws such as Family Educational Rights and Privacy Act ( FERPA) and Health Insurance Portability and Accountability Act ( HIPPA).

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.