Specialist, IT Implementation

Remote (U.S.)
Travel: Up to 75% throughout the United States and Canada
Salary: $84,000 - $88,000 + bonus

Help Bring Restaurant Technology to Life

SSP America is seeking a Specialist, IT Implementation to support technology deployments for airport restaurant locations across North America.

This role is ideal for an IT professional who enjoys travel, thrives in fast-paced environments, and likes seeing projects through from implementation to go-live. You'll partner with IT, Operations, and restaurant leadership to ensure new technology solutions are successfully deployed, tested, and adopted by onsite teams.

What You'll Do

• Support the implementation of restaurant technology for new openings, remodels, and technology upgrades.
• Configure and validate restaurant technology including POS systems, kiosks, OAT, EIGN, and related applications.
• Verify hardware and software are functioning properly prior to restaurant opening.
• Perform system testing and troubleshoot implementation issues.
• Train restaurant management teams on newly implemented technology and provide go-live support.
• Coordinate implementation activities with Operations, IT teams, and project stakeholders.
• Manage multiple implementation projects simultaneously while maintaining project timelines.
• Document implementation activities and support continuous process improvement.

What You'll Bring

Required

• Associate's degree in Information Technology or a related field.
• Three or more years of IT support, field implementation, or technology deployment experience.
• Experience supporting software or hardware implementations in a multi-site environment.
• Strong troubleshooting, organization, and communication skills.
• Ability to work independently while coordinating with cross-functional teams.
• Willingness to travel up to 75% throughout the United States and Canada, including overnight travel.

Preferred

• Experience with Oracle Simphony or another enterprise POS platform.
• Restaurant, hospitality, retail, or airport technology experience.
• Experience supporting new location openings or large-scale technology rollouts.
• Bachelor's degree in Information Technology or a related discipline.

You'll play a key role in deploying the technology that keeps our airport restaurants operating efficiently. If you enjoy combining technical expertise with customer interaction, project coordination, and travel, this is an opportunity to make a visible impact across one of North America's largest airport restaurant operators.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.