Senior Manager, Agentic Talent Capability & Skills Strategy

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is building the world's first Agentic Enterprise - and this role is part of the team laying the foundational infrastructure that makes agentic talent experiences possible. As Agents take on increasingly complex work, Salesforce's ability to match humans to high-value tasks, verify capability at scale, and dynamically reskill its workforce depends on a robust Skills Capability Intelligence architecture. The Sr. Manager, Agentic Talent Capability & Skills Strategy will execute and coordinate the foundational framework activities that power this shift - moving Salesforce from a static, job-based skills model to a living, AI-informed capability layer that fuels both human and agentic performance.

This role will report to the Senior Director, ATE Enterprise Skills & Skilling and work alongside ES Product, Workforce Innovation, Talent Intelligence, Talent Management, and the Skills COE - all teams working in concert to build the talent infrastructure that underpins Salesforce's agentic transformation.

Capability Framework Execution & Coordination

• Support the operationalization of the enterprise Skills Capability Framework - the foundational layer that defines how human capabilities are structured, verified, and surfaced in an agentic work environment.

• Coordinate with the Job Architecture team to ensure the Capability Framework aligns with enterprise job architecture and can support future human-agent task allocation models.

• Participate in and help facilitate the cross-functional Skills COE / Skills Guild - supporting governance on capability definitions, proficiency thresholds, and verification standards that inform both human skilling and agentic system inputs.

• Maintain documentation and data model consistency across ATE Innovation & AI, ES Product, Blueprint, and Talent Intelligence team touchpoints - ensuring the capability layer remains reliable as the agentic product ecosystem evolves.

Skills to Capability Verification - Operational Delivery

• Execute the binary flag framework (inferred vs. verified states) and manage evidence trigger workflows (performance ratings, credentials, manager sign-off, 360 signals) - the verification signals that determine whether a capability can be trusted by both human managers and agentic systems.

• Coordinate the four-step verification workflow through to the verified (V) indicator on talent profiles - a data point that powers AI-assisted talent matching, agent task routing, and reskilling recommendations.

• Support maintenance of Eightfold confidence threshold (0.80) standards in partnership with Workforce Intelligence and Talent Intelligence - ensuring the accuracy of inferred capabilities that feed agentic talent experiences.

• Support GTM coordination and enablement activities for loading capabilities into Career Connect, Salesforce's agentic career development platform.

Skills Graph & Data Architecture - Support & Coordination

• Coordinate with ES Product, Talent Intelligence, and Workforce Blueprint on Skills Graph operationalization activities - the underlying data infrastructure that enables agents to reason about workforce capability in real time.

• Support Phase 1 delivery: execute on the capability framework and contribute to building the foundational intelligence layer that will power AI-driven talent decisions, agentic task matching, and human-agent collaboration models.

• Partner with ATE Innovation & AI on implementation tasks for capability flags in Eightfold - tracking evidence trail and systems write-back progress to ensure capability data is available where agents and talent systems consume it.

Skills Integration into the Talent Value Chain - Support

• Coordinate activities to embed skills & capabilities into the FY27 performance cycle touchpoints in support of senior leadership direction - anchoring human performance to the same capability standards that will inform agentic work allocation.

• Support skills-based hiring integration activities with Talent TA - helping shift hiring from role-based matching to capability-based matching aligned with an agentic workforce model.

• Execute the Job Skills Validation process using established methodology - Work IQ data, SME surveys, and AI-assisted analysis - to produce the verified capability data that agentic talent systems depend on; partner with Workforce Innovation Redesign on coordination.

Capability Proof-of-Concept & Roadmap Tracking

• Execute Phase 1 capability proof-of-concept using the ESBP role as the template - coordinating capability definition, framework validation, and documentation to prove out the model that will scale across the enterprise's agentic talent infrastructure.

• Support scope alignment with ES Product on Career Connect capabilities, verification thresholds, and Blueprint boundaries - ensuring the POC produces outputs that are consumable by agentic talent platforms.

• Maintain and report on the Q2 capability roadmap; coordinate stakeholder updates across ES Product, Blueprint, Talent Intelligence, and the ATE LT to keep the agentic talent foundation on track.

Measurement & Reporting

• Track and report against V2MOM measures including capability verification rates, Skills Graph adoption, and downstream talent outcomes - metrics that reflect the health of the agentic talent foundation.

• Compile and maintain business impact metrics data on productivity, reskilling, and skill-to-task matching velocity - demonstrating how a verified capability layer accelerates both human performance and agentic system effectiveness.

• 5-7 years in talent strategy, workforce development, skills/capability coordination, or HR technology - with familiarity with skills intelligence platforms (Eightfold, Workday, Cornerstone, Lightcast or equivalent).

• Experience supporting or contributing to capability, competency, or ontological frameworks - connected to performance, technology systems, or AI-driven talent platforms.

• Ability to operate at the intersection of people strategy and data/product delivery - you can translate between HR frameworks and the product and tech teams building agentic talent experiences.

• Strong organizational and project management skills with experience coordinating across matrixed teams in fast-moving, AI-transformation environments.

• Fluency with AI tools and a practitioner's mindset - you use AI to accelerate your own work and you understand how AI systems consume and act on structured data.

• Working knowledge of Skills Graph concepts, talent intelligence infrastructure, or skills data models - and genuine curiosity about how these power agentic workforce systems.

This role sits at the execution center of Salesforce's transformation to an Agentic Enterprise. The work here isn't peripheral - it's the foundation. Agents can only route work, match humans to tasks, and drive reskilling recommendations if the underlying capability data is structured, verified, and trusted. The Skills Guild has launched, proficiency frameworks are defined, and the Skills validation process is mapped. This role is critical to operationalizing and sustaining the dynamic Capability & Skills Intelligence infrastructure that makes AI-driven, agentic talent experiences real. The work directly influences how 80,000+ Salesforce employees grow, perform, and collaborate alongside agents in an AI-first world.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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