Program Manager III

We are seeking a Workforce Management Specialist to support a Workforce Planning & Budget Management team responsible for vendor capacity planning, forecasting, invoicing, and spend management.

This is a high-volume, data-intensive role requiring advanced spreadsheet skills, strong attention to detail, and the ability to work independently in a fast-paced environment. The ideal candidate will be comfortable working with large datasets, internal dashboards, vendor communications, and automation or AI-assisted workflows.

• Advanced proficiency in Excel or Google Sheets, including Pivot Tables, LOOKUP functions, and SUMIF/SUMIFS.
• Experience extracting, validating, and analyzing large datasets from dashboards and internal systems.
• Excellent attention to detail and organizational skills.
• Ability to prioritize work independently and manage multiple deadlines.
• Strong communication and collaboration skills with internal stakeholders and external vendors.
• Working knowledge of basic accounting principles, financial reporting, and internal controls.

• Experience with Anaplan or similar planning and budgeting tools.
• Workforce planning, forecasting, or capacity planning experience.
• Experience working with automation or AI-assisted workflows.

• Translate operational demand forecasts into actionable vendor staffing and supply plans.
• Produce and maintain the monthly Long-Term Forecast (LTF) for vendor reviewer hours.
• Perform high-volume data entry, validation, and quality assurance for forecasts and vendor outputs.
• Review, reconcile, and approve vendor invoices during the month-end close process.
• Manage billing reconciliations, penalties, fee waivers, and billing exceptions.
• Support monthly and quarterly OPEX variance-to-forecast reporting.
• Extract, organize, and analyze large datasets from internal databases and dashboards.
• Work directly with external vendors to resolve supply planning issues.
• Partner with automated forecasting systems and AI-assisted workflows to identify edge cases and improve planning accuracy.

• Pivot Tables
• VLOOKUP/XLOOKUP
• LOOKUP functions
• SUMIF/SUMIFS
• Heavy spreadsheet analysis

• Large dataset handling
• Data validation and quality assurance
• High-volume data entry
• Strong attention to detail

• Cross-functional stakeholder management
• Vendor communication
• Independent execution and follow-through

The Workforce Planning & Budget Management team is responsible for vendor capacity planning, forecasting, and spend management. The team converts operational demand forecasts into vendor staffing plans, maintains forecasting datasets, supports financial reporting, and partners with automation and AI-enabled planning systems to improve operational efficiency.