Sr. Epic Ambulatory Certified Analyst - Community Connect

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

As part of the Community Connect team, you will play a critical role in extending UNC Health's Epic platform to affiliated providers and clinics while helping improve patient care, operational efficiency, and clinician satisfaction.

Summary:
UNC Health is seeking an experienced, self-motivated Epic Ambulatory Certified Analyst to join our Community Connect team. This role will support affiliated clinics and external partners utilizing UNC Health's Epic platform, with a primary focus on ambulatory workflows, provider efficiency, clinical operations, and application optimization. The ideal candidate is a proactive problem solver who can work independently, build strong relationships with clinical and operational stakeholders, and provide exceptional customer service. This position follows a hybrid work model, requiring both remote work and regular travel to Community Connect clinics for onsite support, workflow assessments, optimization efforts, and go-live activities.

Key Responsibilities:

• Design, build, test, implement, and maintain Epic Ambulatory functionality.
• Analyze clinical and operational workflows and recommend system improvements.
• Provide onsite support to Community Connect clinics, including rounding, troubleshooting, and optimization.
• Collaborate with providers, nursing staff, clinic leadership, and operational teams to gather requirements and deliver solutions.
• Support new Community Connect implementations, expansions, upgrades, and optimization initiatives.
• Lead or participate in application testing, validation, and change management activities.
• Troubleshoot Epic application issues and coordinate resolution efforts across teams.
• Develop and maintain documentation, workflows, and build specifications.
• Ensure compliance with UNC Health governance, change control, and Epic best practices.
• Support go-live events and post-implementation stabilization activities.

Required Qualifications

• Current Epic Ambulatory Certification in good standing.
• Minimum of 3 years of Epic Ambulatory analyst experience within a healthcare environment.
• Strong understanding of ambulatory workflows, provider documentation, orders, referrals, in-basket management, and patient care processes.
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability and willingness to travel regularly to affiliated Community Connect clinics for onsite support.

Preferred Qualifications

• Experience supporting Epic Community Connect environments.
• Experience supporting ambulatory practice optimization initiatives.
• Knowledge of operational workflow standardization and provider efficiency programs.
• Experience participating in Epic implementations, upgrades, or large-scale deployments.
• Familiarity with healthcare change management and project management methodologies.

Work Environment & Travel

• Hybrid work model combining remote work and onsite support.
• Regular travel to Community Connect partner clinics throughout North Carolina is required.
• Occasional evening or weekend work may be required during go-lives and major system events.

Education Requirements:
* Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
* Current Epic Ambulatory Certification in good standing.
Professional Experience Requirements:
* If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
* If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
* If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:
* Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Ambulatory Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$41.45 - $59.58 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.