Claims Processor

Claims Processor

Join a dynamic team supporting critical customer payment processes in a role with a leading organization. As a Claims Processor, you will play a vital role in administering annuity death claims and income-related transactions, ensuring timely and accurate customer payments. This position offers an engaging opportunity to leverage your customer service expertise in a supportive environment, with the flexibility of primarily remote work and minimal onsite presence.

What You'll Do:

• Review and process annuity and life insurance transactions, verifying documentation and claim requirements.
• Maintain accurate claim records within company systems.
• Prepare and send professional customer correspondence.
• Resolve routine claim processing issues and research discrepancies to ensure timely resolution.
• Monitor work queues, prioritize tasks, and adhere to strict turnaround times.
• Collaborate with internal teams to gather necessary claim information.
• Ensure compliance with company policies and regulatory standards.
• Support quality reviews and audit procedures while providing excellent service to internal and external customers.

Required Skills:

• Proven customer service experience, particularly in handling complex transactions or claims.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks effectively within established timelines.
• Familiarity with processing claims or transactions in the financial, insurance, or related industries is a plus.

Nice to Have Skills:

• Experience with annuity, life insurance, or financial institutions.
• Knowledge of regulatory compliance standards relating to claims processing.
• Prior experience working remotely in a professional environment.

Preferred Education and Experience:

• High school diploma or equivalent; additional education in finance, insurance, or related fields is advantageous.
• 3+ years of relevant customer service or claims processing experience.

Other Requirements:

• Fully remote role with minimal onsite meetings (about 2 days a month).
• Ability to start as soon as possible.
• U.S. citizenship or authorized work status.
• Strong track record of reliability and professional communication.

Dexian, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.