Banquet Lead Houseperson

Situated between vibrant Downtown Chicago and O'Hare International Airport, Loews Chicago O'Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Supervises and coordinates the sets up and break down of all Hotel function rooms, tables, chairs and any other necessary equipment according to prescribed layout. Assists in the presetting, serving and breakdown of all function rooms and return to secure storage of all equipment and materials. Supervises Banquet Set up staff to ensure the deliverance of Loews Star Service Standards for Banquet set up.

Essential Functions and Responsibilities

• Oversees/transports and sets up banquet tables, chairs and equipment according to Event Order diagrams and/or specifications. May create set up diagrams when necessary.
• Supervises the activities of all banquet set up staff.
• Provides training for all banquet set up staff
• Ensures required linens and table skirting are obtained from linen supply room
• Uses table cloths and table skirts to cover tables properly
• Ensures that Function Rooms are set up and prepared on time
• May assist in the presetting of china, glassware, silverware and service equipment necessary for banquet service activities
• May assist in the clearing of soiled china, glassware, silverware and service equipment after function ends
• Supervises/clears, sorts, prepares soiled china, glassware, silverware and service equipment for washing after end of banquet food service function
• Inventories and returns equipment and materials to secure storage
• Maintains cleanliness and organization of back of house and storage areas
• Coordinates/gathers and presorts soiled linens and table skirts before transporting them to the laundry
• Oversees/breaks down tables, chairs and equipment for return to storage
• May assist in the set up and break down of audio visual equipment
• Supervises, may assist or perform transport and set up of portable dance floor
• Coordinates, may assist or prepare coffee, ice/hot tea or other beverages
• May assist in the plating of food prior to banquet food service function
• Conducts pre-shift meetings with set-up personnel to discuss daily activities
• Attends departmental meetings
• Schedules set up personnel according to established standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Ensures adherence to all Loews Hotels service standards
• Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
• Other duties as assigned

General

• Promotes applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Complies with required safety regulations and procedures
• Complies with hotel and department standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards

Qualifications

• High School diploma or equivalent
• Minimum of two years as a banquet house person/Convention set up in a comparable size and quality property
• Excellent oral and written communication skills
• Excellent leadership and organizational abilities
• Ability to stand, stoop, bend repetitively, safely move and set up banquet tables, chairs and equipment
• Ability to lift and carry tables, chairs, equipment and food service trays weighting 35+ pounds
• Ability to work flexible schedule to include weekends and holidays

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits