Manager, Driver Operation, Road Transport US

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Henderson, Bermuda Rd.

Division:Road, Transport US
Job Posting Title: Manager, Driver Operation, Road Transport US, Driver Operation
Time Type: Full Time

Summary

The Manager, Driver Operations is responsible for leading DSV Road Transport's driver operations by providing strategic and day-to-day leadership for the professional driver workforce. This role oversees driver performance, safety, engagement, retention, workforce planning, and regulatory compliance while partnering with cross-functional teams to ensure efficient transportation operations and exceptional customer service. The Manager, Driver Operations drives operational excellence through strong leadership, continuous improvement, and a commitment to safety, compliance, and employee development.

Duties & Responsibilities

• Lead, coach, mentor, and develop a team of professional drivers, supervisors, and dispatchers to achieve company safety, service, and performance objectives.
• Foster a positive, driver-focused culture that promotes employee engagement, accountability, retention, and professional development.
• Conduct driver meetings, ride-alongs, coaching sessions, performance evaluations, and ongoing feedback discussions.
• Recognize and reward strong performance while addressing performance concerns in a timely, fair, and consistent manner.
• Serve as the primary point of contact for driver concerns, escalations, and employee relations matters in partnership with Human Resources.
• Ensure daily transportation operations are executed safely, efficiently, and in accordance with customer requirements, company policies, and regulatory standards.
• Partner with Dispatch, Operations, Safety, Maintenance, Payroll, Human Resources, Planning, and Customer Service teams to support seamless transportation execution.
• Monitor driver utilization, route efficiency, service levels, productivity, and operational performance to identify trends and improvement opportunities.
• Analyze operational metrics and develop action plans to improve productivity, service quality, compliance, and cost efficiency.
• Manage driver staffing levels and workforce planning to support current and future business demands.
• Ensure compliance with Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS), Electronic Logging Device (ELD), and all applicable transportation regulations.
• Support driver recruiting, onboarding, orientation, training, and retention initiatives.
• Assist with the implementation of new technologies, transportation systems, operational processes, and continuous improvement initiatives.
• Prepare reports and presentations related to operational performance, driver engagement, staffing, compliance, and key business metrics.
• Participate in strategic planning initiatives that support organizational growth, operational excellence, and customer satisfaction.
• Build and maintain collaborative working relationships with internal departments, leadership, customers, and business partners.
• Perform other duties, projects, and responsibilities as assigned.

Qualifications & Experience

• Bachelor's degree in Logistics, Transportation, Supply Chain Management, Business Administration, or a related field preferred.
• Minimum of five (5) years of transportation, logistics, fleet, or driver management experience required.
• Minimum of three (3) years of leadership experience managing drivers or frontline transportation personnel required.
• Experience supporting truckload (TL), less-than-truckload (LTL), dedicated transportation, or similar logistics operations preferred.
• Strong knowledge of Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS), Electronic Logging Device (ELD), and other transportation compliance regulations.
• Experience leading employee engagement, coaching, performance management, and retention initiatives preferred.
• Valid Class A Commercial Driver's License (CDL-A) preferred.

Skills & Competencies

• Strong leadership, coaching, and employee development skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to lead, motivate, and develop a professional driver workforce.
• Strong conflict resolution and employee relations skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to prioritize multiple responsibilities and make sound decisions in a fast-paced operational environment.
• Strong customer service orientation with a commitment to operational excellence.
• Proficiency with Microsoft Office Suite, Transportation Management Systems (TMS), Electronic Logging Device (ELD) platforms, telematics systems, and other transportation technologies.
• Ability to analyze operational data and implement process improvements that drive business performance.
• Demonstrated ability to build collaborative relationships across all levels of the organization while influencing positive business outcomes.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit for extended periods while working on a computer, talking on the phone, and reviewing reports and data; is frequently required to stand, walk, bend, and move throughout office and warehouse or terminal areas; and occasionally required to climb into or out of vehicles or equipment during ride-alongs or inspections. The employee must be able to lift and/or move up to 25 pounds on an occasional basis, must have close visual acuity to review documents, data, and computer screens, and must be able to communicate clearly and effectively both verbally and in writing, including extensive use of phone, email, and computer systems throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Work Environment

This position operates in a combination office and warehouse/terminal environment, requiring regular movement between a climate-controlled office setting, where the employee will use a computer, phone, and other standard office equipment for extended periods, and a warehouse, dock, or terminal setting that may involve exposure to noise, dust, varying temperatures, and moving equipment or vehicles; the noise level ranges from moderate in the office to elevated in warehouse or terminal areas, the pace is fast and deadline-driven with fluctuating priorities, occasional travel to other facilities or customer sites may be required, and availability outside standard business hours, including early mornings, evenings, weekends, or on-call support, may be necessary to meet operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.

For this position, the expected base pay range is $77,500.00 - $97,000.00 annuel. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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