Technical Consulting Engineer - Cisco IQ and Cisco Cloud Control

Meet the Team

Welcome to Cisco IQ and Cisco Cloud Control, two technologies helping transform how our customers manage, operate, and receive support for their Cisco environments. Cisco IQ brings together AI-powered insights, assessments, troubleshooting, automation, and personalized support to create a more connected customer experience and help shift support from reactive problem solving toward more proactive and predictive outcomes. Cisco Cloud Control provides a unified operational experience across Cisco technologies, bringing together visibility, inventory, topology, cross-domain insights, and AI-powered capabilities to help customers understand and resolve complex issues.

Our team is at the center of this evolution. We work with emerging technologies that combine cloud, networking, automation, and AI to solve increasingly complex customer challenges. As part of our team, you will collaborate with customers, engineering, product teams, and other technical experts while helping shape how these new capabilities are supported and delivered. If you enjoy solving difficult technical problems, learning new technologies, and being part of a team that is defining the future of Cisco support, you'll have an opportunity to make a meaningful impact.

Your Impact

As a Technical Consulting Engineer, you will provide critical technical assistance to customers by applying your expertise to troubleshoot and resolve complex issues across Cisco IQ, Cisco Cloud Control, and the technologies and architectures they support. You will work across increasingly integrated environments that require strong systems-level thinking, cross-product knowledge, and the ability to understand how multiple components work together to deliver a complete customer experience.

You will collaborate closely with customers, partners, engineering, product teams, and internal stakeholders to drive issues to resolution and improve the overall customer experience. You will leverage AI capabilities, software, automation, telemetry, and diagnostic tools to accelerate troubleshooting, identify patterns, and move toward more proactive issue resolution. You will also build, utilize, and enhance lab environments to reproduce and resolve complex problems and help identify opportunities for product and support improvements.

Beyond individual case resolution, you will contribute to the broader success of the team by developing and sharing digital intellectual capital, including technical documentation, troubleshooting guidance, and training. You will help identify recurring issues, provide meaningful feedback to engineering, Product Management and delivery teams, submit effective escalations, and share technical insights with your peers. In this role, you won't just solve today's customer problems-you'll help build the tools, knowledge, and support experiences that make tomorrow's problems easier to solve.

Minimum Qualifications

• Bachelors + 2 years of related experience, or Masters + 0 years of related experience, or 6 years of related experience; Associate level (e.g., CCNA) or equivalent relevant certification expected
• Experience applying technical expertise to conduct advanced troubleshooting and resolve complex issues across specific technologies and architectures
• Experience managing increasingly complex and integrated solutions in a highly technical environment requiring deep, cross-product knowledge and systems-level thinking
• Experience leveraging AI capabilities, software, automation, and diagnostic tools to support quality, efficiency, and proactive issue resolution
• Experience with AI, APIs (Rest and graphQL), virtualization (VMware, Nutanix, Microsoft Hypervisor, Red Hat KVM), AWS, and Splunk

Preferred Qualifications

• Experience collaborating with customers, partners, engineering, and internal stakeholders to drive resolution, continuous improvement, and customer satisfaction
• Experience building, utilizing, and enhancing lab setups of basic to moderate complexity to duplicate and resolve problems
• Experience creating and refining digital intellectual capital, including documentation and training, for internal team use and within the technology area
• Experience supporting coordination with engineering and delivery teams on recurring issues, submitting effective escalations, and sharing insights with peers

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.