Patient Service Representative - Goldberg Migraine Clinic

The Department of Neurology is seeking a customer-focused Patient Service Representative to provide administrative and patient support services in a dynamic clinical setting. Reporting to the Clinic Manager, this role serves as a key point of contact for patients, delivering exceptional service while supporting clinic operations and upholding UCLA Health's CI-CARE standards. Responsibilities include scheduling appointments through the electronic medical record system, verifying insurance eligibility and obtaining authorizations, maintaining accurate patient demographic information, and managing patient registration and check-in processes. In this role, you will also collect payments, ensure compliance with departmental policies and procedures, and serve as a liaison between patients, providers, nursing staff, and other healthcare team members to promote a seamless patient experience. This position plays an important role in supporting high-quality patient care and the efficient operation of the Department of Neurology.

Hourly range: $31.88-$45.66

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows.

• Working knowledge of patient-related policies and procedures as well as a thorough understanding of the University system and its services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.