Deposit Sales Support Associate

This position is responsible for processing deposit
operations functions, ensuring accuracy and compliance with regulations and
bank policies, while providing a high level of service to customers and other
departments of the Bank, maintaining high-quality work standards, and
identifying and mitigating risks associated with these functions. This position will be cross trained for other
functions in the Bank's Deposit Sales Support area.

Essential Duties and
Responsibilities (Other duties may be assigned.)

• * Perform timely and thorough review of
  potentially fraudulent images and transactions daily, taking prompt action to
  notify appropriate internal resources of suspect items.

  * Provide timely review and processing of Mobile
  Deposited items

  * Monitor DSS Requests Inbox and process requests
  received, including dormancy removal, processing fee refunds and deposit rate
  exceptions

  * Research requests and adjustments from Customers
  and Bank Personnel, including compiling information for Verification of Deposit
  forms and SSI Verification

  * Provide support with all Cash Services
  Operations, including ordering Branch, ATM, Commercial and Foreign Currency and Process Foreign Check Collection

  * Complete
  transaction review to ensure all regulations and audit requests are met, to
  include Reg D review

  * Process interoffice mail

  * Scan documents for all Deposit Sales Support
  work

  * Provide support and assistance with various
  deposit product support functions, including Demand Deposit, Savings, CD, IRA,
  HSA, Safe Deposit Box, Sweep, etc. Product Setup and Account Documentation Review

  * Provide backup support to all other Deposit
  Sales Support functions, to include Deposit Exceptions Item Processing, Return
  Item Processing, Tax Reporting, ODP Administration, and processing SSA and SSI
  death notices, Reclamations, Pre-Notifications, Levies,
  Garnishments, Bankruptcy and Subpoena requests

  * Assist and advise with Escheat/Abandoned
  Property Processing annually

  * Meet service level targets regarding timely
  responses to customer/colleague requests and customer notices and mailings

  * Assist with internal and external audits

  * Follow policies and procedures to ensure
  satisfactory audit and SOX testing reports

  * Perform other duties as assigned

  Qualifications

• * High school diploma or equivalent and 2 years bank
  experience, or an equivalent combination of education and experience

  * Active knowledge and practice of generally
  accepted accounting principles

  * Effective oral and written communication skills

  * Ability to compute basic to moderately complex
  math calculations

  * Proficiency
  in using personal computers and Microsoft Office products (e.g., Word, Excel,
  Teams, SharePoint, Outlook). Familiarity
  with report-writing or spreadsheet software preferred.

  * Ability to multitask and manage priorities and
  deadlines

  * Basic problem-solving and analytical
  skills. Ability to interpret a variety
  of instructions furnished in written, oral, diagram, or schedule form

  * Strong attention to detail and organization
  skills

  * Professionalism in dress and communication