EMS Dispatcher 2

Job Title: EMS Dispatcher 2

Location: Mobile Health

Department Name: MH Central Communication

Req #: 0000264191

Status: Hourly

Shift: Night

Pay Range: $25.83 - $31.81 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The Emergency Medical Technician/Dispatcher 2 is responsible for answering and processing emergency, non-emergency and administrative calls in a timely and professional manner. This position is primarily responsible for receiving requests for service, inputting the information into a Computer Aided Dispatch (CAD) system, proper classification of calls, deployment of resources utilizing principles of System Status Management and advanced knowledge of service area, selecting and dispatching the appropriate unit(s) to respond to calls and maintaining correct system status control by relocating units post assignments as designated by the System Status Plan.The Dispatcher 2 position is inclusive of the roles and responsibilities of Dispatcher 1 when performing radio duties. Standard of performance is limited to the use of the knowledge, skills and techniques within the NAED EMD Guidelines and in accordance with all applicable laws, regulations and Mobile Health policies.

• Conducts self and sets expectations for others to conduct themselves in a manner consistent with our Mission, Vision, Values, Characteristics, Credo and Mantra
• Capable of communicating clearly, effectively, professionally and in English via written and verbal means
• Responsible for answering 9-1-1 lines within 30-seconds and for answering non 9-1-1 emergency lines for ALS requests within 45 seconds of initial phone ring
• Answers telephones and radios in a calm, efficient, prompt and professional manner
• Assesses the nature and extent of injury or illness in accordance with the NAED MPDS to establish and prioritize appropriate resources and administer pre-arrival instructions to callers
• Enters all required information into the Computer Aided Dispatch (CAD) system and assures completeness
• Responsible for all administrative and operational policies and procedures for RWJBH EMS and Communications
• Responsible for the responsibilities and essential functions of the Dispatcher 1 role when perforing those duties within the center
• Performs other duties as required or requested by EMS management, necessary to the function of the organization

This Role Might Be For You If ..

• Handle a significant number of stressful situations and be able to function calmly, coolly and collectedly during those times
• Get along well with other personalities
• Communicate with patients and others with empathy and respect
• Create and maintain a positive and cooperative working environment in stressful situations
• Work smoothly and professionally in an environment where teamwork is essential
• Analyze and interpret difficult and complex paticare and personnel situations
• Work independently with minimal supervision for assigned tasks
• Anticipate and identify problems and take initiative to prevent or correct them
• Establish and maintain effective working relationships with all levels of medical personnel within RWJBH and with all other outside agencies
• Works effectively within a command structure
• Appropriately deals with stress and maintains composure when encountering serious injuries or illnesses

To Be Considered

Required:

• High School Diploma or GED
• Prefer one year experience with Mobile Health as an EMT or Paramedic or a minimum of one year dispatch experience with another public safety or EMS agency
• Must be at least 18 years of age
• Drivers license record check and criminal background check
• Applicants will be required to submit to a medical examination, drug testing, TB testing or Hepatitis vaccinations prior to and during employment at the expense of Employee Health Services

Certifications and Licenses Required:

• American Heart Association BLS for Healthcare Provider
• PHTLS/ITLS preferred
• APCO Basic Telecommunicator or State approved equivalent
• IAED Emergency Medical Dispatcher
• Must possess ICS 100, 200, and NIMS 700, 800
• Must have completed Hazardous Materials Awareness training
• Must have completed Weapons of Mass Destruction or CBRNE Awareness training

Preferred:

• Associates Degree Preferred

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

Medical/Dental/Vision plans

403(b)

PTO

Short & Long Term Disability

Basic Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Discounts Through our Partners

NJ Devils

NJ Performing Arts Center

Verizon

And many more

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer