Content Strategist Management

Aquent, a premier talent solutions partner, is thrilled to connect you with an unparalleled opportunity at a leading global enterprise. This powerhouse organization is renowned for its unwavering commitment to innovation and operational excellence, actively shaping the future of its industry. Join a team where your contributions will directly transform critical information into a strategic asset, driving significant and lasting impact across a vast organization.

Are you a visionary content strategist ready to redefine how vital knowledge is managed and accessed? This is more than a role; it's an extraordinary chance to be a key architect in shaping the future of knowledge management. You will spearhead the implementation and sustainment of a robust Knowledge Management operating model, translating strategic vision into tangible, actionable plans. Your expertise will ensure information doesn't just exist, but actively fuels efficiency, innovation, and collaboration, making a profound difference in how teams learn and grow.

Your Mission & Impact

• Lead the comprehensive delivery of the Knowledge Management roadmap, covering content governance, operating model implementation, enterprise tooling, migration, adoption, and ongoing sustainment.
• Translate high-level Knowledge Management strategy into concrete features, backlogs, key milestones, detailed requirements, acceptance criteria, dependency mapping, and comprehensive implementation plans.
• Provide essential functional direction and strategic priorities to diverse teams including operational support, developers, UX resources, change management partners, and external vendors.
• Define and meticulously maintain rigorous standards for living knowledge, curated entry points, and controlled documents, ensuring consistency and quality across the organization.
• Establish practical and effective governance frameworks for content ownership, systematic review cycles, lifecycle status, metadata application, permissions management, archiving protocols, and efficient resolution of duplicate or conflicting content.
• Coordinate the seamless implementation of selected enterprise Knowledge Management platforms, from use-case definition and content preparation to governance setup, thorough testing, and successful rollout.
• Lead critical content inventory and triage activities, strategically determining which content to retain, migrate, convert, link, improve, or retire, thereby optimizing the knowledge base.
• Design intuitive information architecture, robust taxonomy, clear navigation paths, standardized templates, and effective content patterns to significantly enhance findability and overall usability.
• Ensure all content supporting advanced AI solutions has a clear owner, an authoritative source, defined audience, accurate lifecycle status, appropriate permissions, a scheduled review date, and relevant metadata.
• Coordinate requirements for review and approval automation, collaborating closely with technical resources for configuration and development.
• Develop and maintain comprehensive Knowledge Management guidance, engaging training materials, clear communications, regular office hours, and robust adoption support programs.
• Relaunch and sustain the Knowledge Management Champions network, clearly defining roles, expectations, and escalation paths to foster a vibrant culture of knowledge sharing.
• Partner closely with enterprise IT Knowledge Management teams, applying central standards while adapting implementations to meet specific business needs.
• Maintain program-level reporting, providing clear insights into roadmap progress, identifying risks, documenting key decisions, assessing content health, tracking adoption metrics, and measuring tangible outcomes.
• Establish a sustainable operating and handoff model to ensure Knowledge Management practices continue effectively and seamlessly post-initial implementation.

What You'll Bring

• Demonstrated expertise in enterprise knowledge management, content governance, information management, or a closely related discipline.
• Proven track record of translating Knowledge Management strategy or operating models into practical processes, robust standards, actionable roadmaps, and successful implementation.
• Strong understanding of information architecture, taxonomy, metadata, content lifecycle management, ownership, permissions, and effective review processes.
• Hands-on experience with SharePoint and various enterprise knowledge-base or collaboration platforms.
• Strong program coordination and stakeholder facilitation skills, adept at navigating diverse groups including business, technical, vendor, and leadership teams.
• Ability to create clear requirements, define priorities, develop comprehensive governance materials, produce effective training content, and deliver executive-level progress reporting.
• Exceptional written and verbal communication skills, with a proven ability to simplify complex concepts for diverse audiences.
• Demonstrated ability to work independently, proactively resolve ambiguity, and drive initiatives from strategic conception through to successful implementation and adoption.

Stand Out With These Qualifications

• Experience implementing or governing Bloomfire, Shelf, ServiceNow Knowledge Management, or a similar enterprise Knowledge Management platform.
• Experience supporting AI-enabled enterprise search, retrieval-augmented generation (RAG), or knowledge-content readiness initiatives.
• Familiarity with Microsoft 365, Power Automate, Azure DevOps, and Agile delivery practices.
• Experience leading significant content migrations, portal redesigns, or large-scale enterprise knowledge transformation initiatives.
• Experience building and sustaining champion, curator, or content-owner communities within an organization.
• Experience working in a large, global organization characterized by federated ownership and enterprise governance structures.