Patient Access Representative

Aquent is partnering with a leading healthcare organization that is dedicated to providing exceptional patient care and innovative medical services. This organization is at the forefront of health and wellness, committed to creating a supportive and efficient environment for both patients and staff. Joining this team means becoming part of a mission-driven culture where every role contributes to the well-being of the community.

Are you ready to make a tangible difference in patient care from day one? We're seeking a passionate and detail-oriented individual to join a premier health system as a vital part of their patient access team. This is an incredible entry-level opportunity to be the welcoming face and voice for patients, ensuring a smooth and supportive entry into their healthcare journey. You will play a crucial role in shaping the initial patient experience, directly impacting their peace of mind and access to critical services. Your meticulous work in admissions, registration, and front-line customer service will contribute significantly to the operational excellence and compassionate care provided by this health system.

What You'll Do

• Greet patients warmly and expertly guide them through the admission and registration process, whether through phone, email, or in-person interactions.
• Verify patient insurance coverage thoroughly and identify available financial resources to ensure seamless access to medical care and services.
• Handle and accurately record patient payments collected at the point-of-service, maintaining the highest standards of security and precision.
• Process all necessary admission and registration paperwork, securing essential billing and compliance documentation with meticulous attention to detail.
• Address routine patient inquiries, concerns, and escalations with empathy and efficiency, performing service recovery when needed to ensure patient satisfaction.
• Collaborate closely with senior team members by escalating advanced or complex registration scenarios for expert resolution.
• Maintain professional and clear communication with Patient Access Services staff, clinical teams, physicians, guests, and patients, fostering a collaborative environment.
• Consistently meet weekly individual productivity standards and key performance indicators set by department leadership, contributing to overall team success.

Required Qualifications

• Demonstrated customer service background with a foundational understanding of healthcare operations and health insurance coverage processes.
• Hands-on experience and proficiency in using Epic electronic health record software.
• Exceptional verbal and written communication skills, effective across phone, email, and in-person interactions.
• A high level of accuracy and meticulous attention to detail, particularly in processing paperwork and handling financial transactions.

Preferred Qualifications

• Prior experience in patient access, hospital admissions, or medical registration.
• Familiarity with effective service recovery techniques and managing point-of-service collections.

Important Eligibility Requirements

• Must be authorized to work in the United States.
• Must not require sponsorship of any kind for the duration of the assignment.
• Must be able to work on a W-2 basis (C2C or 1099 is not permitted for this position).

Perks & Benefits

This temporary opportunity offers the potential for assignment extension or even conversion to permanent employment, providing a clear path for career growth within a leading healthcare system. As an Aquent talent, you'll gain access to comprehensive benefits including subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. Additionally, you can enhance your skills with free online training through Aquent Gymnasium, empowering your professional development.