Financial Aid Coordinator II

Office of Student Financial Assistance:

The Office of Student Financial Assistance, a unit within Student Success and Well-Being (SSWB), is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity:

The Office of Student Financial Assistance is seeking a Financial Aid Coordinator II to lead and strengthen the administration of federal and private student loan programs. In this role, you will help ensure that critical loan processes operate accurately and efficiently while supporting the staff, systems, and partnerships that make those processes possible.

The Financial Aid Coordinator II will supervise and coordinate staff, monitor complex loan processes, resolve discrepancies and escalated issues, and collaborate with university departments, lenders, guarantors, and loan servicers. The position will also use PeopleSoft to develop reports, improve processes, support system testing and troubleshooting, and strengthen the administration of student loan programs. The ideal candidate combines financial aid expertise with sound judgment, a collaborative leadership style, and a commitment to student service. They will be comfortable interpreting regulations, identifying solutions to complex issues, guiding staff, and explaining financial aid requirements clearly to students and families.

Responsibilities:

• Supervises and coordinates staff responsible for the administration of federal and private student loan programs. Ensures the accurate awarding, disbursement, reconciliation, and administration of student loans in compliance with federal, state, institutional, and program requirements.
• Monitors, analyzes, and resolves complex loan discrepancies, overawards, overpayments, and related issues. Develops and enhances financial aid processes, reports, reconciliation procedures, and PeopleSoft functionality to support operational effectiveness.
• Collaborates with university partners, loan servicers, lenders, and other external stakeholders to ensure accurate program administration.
• Provides guidance to students and families regarding financial aid and student loan programs and requirements. Participates in outreach, training, system testing, professional development, and other duties as assigned.

Minimum Qualifications:

Bachelor's and 2+ years of relevant experience or Masters degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)

Preferred Qualifications:

• 2+ years of experience administering federal or private student loan programs in a higher education financial aid environment.
• Experience with loan awarding, disbursement, reconciliation, adjustments, and discrepancy resolution.
• Knowledge of Title IV and other applicable financial aid regulations.
• Experience supervising staff, leading a functional area, or coordinating the work of others.
• Experience using PeopleSoft Campus Solutions or a comparable student information system for financial aid processing, reporting, testing, or troubleshooting.
• Strong analytical, interpersonal, customer service, and de-escalation skills, with the ability to communicate effectively with students, families, colleagues, and external partners.

Special Instructions to the Applicants:

• New hires selected for this position at the University of Central Florida can expect to be offered the base hourly amount of $21.55 ($45,000 annually) for the role. Compensation is determined in alignment with UCF's pay structure and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.