Meetings & Events Concierge

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Overview

Key Responsibilities

* Assist the CS Managers as the on-site point of contact during assigned groups, meetings, and events, ensuring seamless on-site execution of program requirements.

* Provide exceptional service throughout every stage of the execution of the event and act as a trusted on-site resource for clients, meeting planners, and internal departments.

* Remains in constant communication with the CS Manager, Banquet and Culinary teams and act as an additional resource for the customer for changes on Event Orders (BEOs), floor plans, timelines, and event specifications to ensure flawless execution and operational readiness.

* Conduct daily walkthroughs of assigned event spaces prior to client arrival to verify room setup, cleanliness, signage, audiovisual requirements, food and beverage arrangements, and all event details against approved plans.

* Identify and proactively address setup discrepancies, operational concerns, or service gaps, coordinating corrective action with Banquets and other resort departments before client arrival.

* Maintain a visible presence throughout assigned events, actively monitoring execution and resolving issues before they impact the guest experience.

* Meet with clients and meeting planners daily during programs to confirm satisfaction, address concerns, and identify evolving needs.

* Along with the CS Manager, the Meeting Concierge serve as the liaison between clients and all resort operational departments, ensuring requests, changes, and communications are conveyed accurately and efficiently.

* Communicate significant event updates including attendance fluctuations, timing adjustments, setup modifications, special requests, or other operational impacts to appropriate departments in a timely manner.

* Ensure all event signage is accurate, professionally displayed, and strategically positioned to effectively guide attendees throughout the resort.

* Conduct site inspections on behalf of remote sales managers and support resort sales efforts as needed.

* Anticipate guest and client needs while exercising sound judgment, professionalism, and poise under pressure.

* Provide detailed shift-end recaps documenting client feedback, operational updates, service recoveries, outstanding items, follow-up commitments, and critical information for subsequent shifts.

* Respond promptly and professionally to guest, group, and client inquiries while maintaining the highest standards of hospitality.

* Follow all company safety, security, and operational procedures, including reporting maintenance concerns, safety hazards, incidents, and accidents.

* Maintain regular attendance and scheduling flexibility based on business needs.

* Perform additional duties and responsibilities as assigned.

Qualifications

* Minimum of one (1) year of experience in Convention Services, Catering Sales, Conference Services, Event Management, or a related hospitality field required.

* High School Diploma or equivalent required; Bachelor's Degree in Hospitality, Business, Communications, or a related field preferred.

* Working knowledge of hotel sales, catering, and event management systems, including CI/TY, Delphi, Envision, or similar platforms.

* Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.

* Strong understanding of hotel operations, banquet services, meeting space management, and luxury guest service standards.

* Exceptional organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

* Demonstrated ability to anticipate client needs and resolve issues quickly and professionally.

* Excellent verbal and written communication skills with the ability to effectively interact with clients, guests, vendors, and team members at all levels.

* Strong attention to detail and commitment to service excellence.

* Ability to work independently while collaborating effectively across multiple departments.

* Flexible schedule with availability to work evenings, weekends, and holidays as business demands require.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.