Director, Global Customer Repricing

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative and inclusive team that values your ideas and contributions.

The Director, Global Customer Repricing lead will guide the global approach for repricing current customer business. This role partners with Global Account Management (GAM) and Program teams to understand customer expectations, operational changes, and commercial priorities; coordinates with Supply Chain to align repricing strategies with strategic customer initiatives; and ensures consistent execution across sites. The position establishes global models, assumptions, timing, and governance, conducts quote-to-actual performance reviews, and drives fact-based actions that improve pricing accuracy, margin performance, customer alignment, and operational accountability.

PRINCIPAL RESPONSIBILITIES

• Lead the global current-customer repricing strategy, drive compliance and standardization across the business by establishing clear requirements, governance, and consistent execution practices.
• Partner with Supply Chain to align material, commodity, supplier, and market assumptions with strategic customer initiatives and repricing priorities.
• Coordinate with GAM and Program teams to translate customer expectations, contractual requirements, demand changes, and operational updates into clear repricing actions.
• Establish and maintain globally consistent repricing models, cost assumptions, methodologies, schedules, and review standards while addressing justified site or customer-specific requirements.
• Coordinate site-level teams to ensure aligned data inputs, ownership, timing, customer messaging, approvals, and implementation across global customer programs.
• Lead quote-to-actual reviews to compare approved pricing assumptions with realized material, labor, overhead, freight, and operational performance. Identify gaps, determine root causes, and coordinate corrective actions with Supply Chain, Operations, Finance, GAM, and Program teams.
• Develop reporting and performance metrics that provide visibility to repricing status, customer recovery, margin impact, timing, risks, and unresolved actions. Facilitate cross-functional reviews, resolve escalations, and drive timely decisions to support customer commitments and financial objectives.

KNOWLEDGE, SKILLS & ABILITIES

Education / Experience

• Bachelor's degree in Business Administration, Supply Chain, Finance, Engineering, Operations, or a related field; a master's degree is preferred.
• Minimum of 10 years of progressive experience in pricing, quoting, supply chain, finance, commercial operations, or program management within a global manufacturing environment.
• Demonstrated experience leading current-customer repricing, cost recovery, quote-to-actual analysis, or related margin improvement initiatives across multiple sites or regions.
• Experience influencing cross-functional teams and senior stakeholders in a complex, fast-paced, and matrixed organization.

Skills

• Strong financial, cost, and margin analysis skills, including the ability to interpret complex quote-to-actual variances and translate findings into actions.
• Advanced proficiency in Microsoft Excel, data analysis, reporting, and pricing or quoting systems.
• Excellent communication, facilitation, negotiation, and executive presentation skills.
• Strong program and project management capabilities to coordinate teams effectively and build strong partnerships with GAM and site teams.
• Ability to establish global standards while balancing customer, regional, and site-level operational requirements.
• Proven ability to lead through influence, manage competing priorities, resolve cross-functional issues, and drive accountability to defined timelines.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, and reason
• Must be able to sit for prolonged periods of time throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.
• Travel globally up to 20% of the year.

Geographical Location: Remote

Physical Location: Remote - Arizona

Shift: Shift 1

Work Schedule: M-F 0800-1700

Full Time

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

Benchmark is an equal opportunity employer. We are bringing together a dynamic workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.